Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Manage all aspects of your customer support seamlessly from a single platform. Engage with your clientele through various channels such as WhatsApp, Facebook, Telegram, email, and web chat directly on your site. Enhance your customer service capabilities by integrating chatbots that streamline interactions. Cut down on expenses and improve response times by automating commonly asked questions from patrons. Transform visitors to your website into satisfied customers by allowing them to reach out regarding sales or support through their preferred communication methods. This all-in-one customer service solution not only enhances customer satisfaction but also boosts sales performance. Quickly and efficiently address inquiries from any of your channels using a unified inbox. Ensure that tickets are directed to the appropriate teams for quicker resolutions. Use message templates to save time when replying to customer inquiries. Gain insights into your customers' preferred channels, the challenges they face, and assess your service effectiveness. Every ticket converges in a single inbox and is then allocated to the relevant teams. Moreover, create detailed profiles that help eliminate repetitive information from your customers. This comprehensive approach fosters a more efficient and personalized customer experience.

Description

EveryChan serves as a comprehensive cloud-based contact center and customer support solution that consolidates web chat, email, voice, and social messaging into a unified agent inbox. It facilitates communication through various channels, including WhatsApp, Facebook Messenger, Telegram, and LINE, while managing voice calls within the same interface and offering automatic two-way translation to enhance dialogue between agents and customers in their chosen languages. Teams can efficiently route conversations, oversee multiple brands, and leverage tools such as chatbots, voicebots, an AI receptionist, agent support, suggested responses, and conversation summaries. This platform is particularly tailored for Business Process Outsourcers (BPOs) and multilingual customer experience teams that navigate customer interactions across diverse channels and brands. Additionally, the inclusion of white-label options and seamless integrations with business applications like HubSpot, Google Workspace, Slack, and GitHub allows for tailored workflows. Pricing structures and usage limitations differ across various plans, and certain AI features and voice functionalities may lead to additional usage-based fees. Overall, EveryChan is designed to enhance customer support efficiency and facilitate smoother communication across multiple platforms.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook Messenger Yes 
Telegram Yes 
WhatsApp Yes 
GitHub No 
Google Workspace No 
HubSpot CRM No 
LINE No 
Slack No 

Integrations

Facebook Messenger Yes 
Telegram Yes 
WhatsApp Yes 
GitHub Yes 
Google Workspace Yes 
HubSpot CRM Yes 
LINE Yes 
Slack Yes 

Pricing Details

$43.67 per month
Free Trial No 
Free Version No 

Pricing Details

$29/agent/month
The Growth plan starts at $29 per agent/month with annual billing. A 14-day free trial is available. AI and voice usage may incur additional charges.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cue

Website

www.cuedesk.com

Vendor Details

Company Name

EveryChan

Country

United States

Website

everychan.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Live Chat

Canned Responses No 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Alternatives

Activechat Reviews

Activechat

Activechat, Inc.

Alternatives

OneHash Chat Reviews

OneHash Chat

OneHash