Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Csmart CVM is an innovative platform powered by artificial intelligence, designed to help telecom operators and businesses enhance customer lifetime value through personalized and data-driven engagement strategies. By utilizing AI and machine learning analytics, as well as generative AI, it analyzes customer behavior, anticipates their needs, and provides customized promotions, loyalty incentives, and content delivery through various channels such as WhatsApp, email, and SMS.
The platform boasts several key features:
- Engaging rewards and gamification strategies to improve customer retention.
- Omnichannel marketing campaigns that offer personalized deals.
- Behavioral intelligence that allows for effective predictive targeting.
- Campaign precision achieved through insights driven by AI.
- Configurable loyalty programs tailored to meet individual customer requirements.
With its ability to seamlessly integrate with existing CRM and BSS systems, Csmart CVM reshapes marketing efforts into a powerful revenue-generating engine, thereby enhancing customer engagement, lowering churn rates, and fostering sustainable business growth. Furthermore, this transformation not only increases profitability but also ensures that businesses remain competitive in an ever-evolving market landscape.
Description
PEKO is a cutting-edge platform that utilizes artificial intelligence to enhance customer loyalty and retention for various establishments such as cafes, restaurants, billiard clubs, spas, and salons. This innovative service enables venues to reward patrons for their visits and purchases, allows them to gather receipt-based points without needing to integrate with a point-of-sale system, and facilitates group participation in loyalty programs via a shared QR code. Venue operators can efficiently manage customer profiles and segments, distribute vouchers, and automate campaigns for birthdays, win-back efforts, and rebookings, all through an AI-driven campaign management tool. Customers benefit from a web-based membership experience, eliminating the need for app installation, while participating businesses have the option to offer their own branded applications. PEKO also encompasses features for customer communication, analytics on visits and loyalty, as well as tools for online ordering and direct engagement with customers. Importantly, this platform is designed to seamlessly integrate with the existing point-of-sale systems used by venues, ensuring a smooth transition. Additionally, the features and subscription plans may differ depending on the specific market conditions.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
Custom
Free Trial
No
Free Version
Yes
Pricing Details
Free up to 300 members
Free up to 300 members. Standard plans are S$49/month per outlet in Singapore and RM99/month per outlet in Malaysia. The service advertises cancellation without a long-term contract; rates and billing options vary by market.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
Hungry Bear Internet Pte. Ltd.
Founded
2024
Country
Singapore
Website
heypeko.com
Product Features
Loyalty Management
CRM
Yes
Customer Activity Tracking
Yes
Discount Management
Yes
Gift Card System
Yes
Loyalty Card System
Yes
Member Portal
Yes
Membership Management
Yes
No-Card Loyalty System
Yes
Referral Tracking
Yes
Rewards Management
Yes
White Label
Yes
Product Features
Loyalty Management
CRM
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
White Label
No
Alternatives
Alternatives
No Alternatives