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features
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support

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Description

Forge strong connections with your most significant and valuable clients through loyalty and reward initiatives designed specifically for them. The Oracle CrowdTwist Loyalty and Engagement platform enhances profitability, strengthens customer relationships, and boosts retention rates. By capturing data with each customer interaction, you can create a comprehensive 360-degree profile that enables tailored communication and offerings. Foster customer loyalty by ensuring seamless loyalty experiences across all touchpoints, whether they are physical or digital. Gather actionable insights from customer interactions across various channels and leverage this information to enhance your relationships. Go beyond mere transactions by engaging customers through gamification, gaining insight into their motivations and the reasons behind their purchases. This holistic approach will not only elevate customer satisfaction but also drive long-term loyalty and advocacy for your brand.

Description

PEKO is a cutting-edge platform that utilizes artificial intelligence to enhance customer loyalty and retention for various establishments such as cafes, restaurants, billiard clubs, spas, and salons. This innovative service enables venues to reward patrons for their visits and purchases, allows them to gather receipt-based points without needing to integrate with a point-of-sale system, and facilitates group participation in loyalty programs via a shared QR code. Venue operators can efficiently manage customer profiles and segments, distribute vouchers, and automate campaigns for birthdays, win-back efforts, and rebookings, all through an AI-driven campaign management tool. Customers benefit from a web-based membership experience, eliminating the need for app installation, while participating businesses have the option to offer their own branded applications. PEKO also encompasses features for customer communication, analytics on visits and loyalty, as well as tools for online ordering and direct engagement with customers. Importantly, this platform is designed to seamlessly integrate with the existing point-of-sale systems used by venues, ensuring a smooth transition. Additionally, the features and subscription plans may differ depending on the specific market conditions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Bazaarvoice Yes 
Bronto Marketing Platform Yes 
Facebook Yes 
Instagram Yes 
Oracle Audience Segmentation Yes 
Oracle Cloud CX Yes 
Oracle Digital Assistant Yes 
Oracle Marketing Yes 
Salesforce Yes 
X (Twitter) Yes 
dotdigital Engagement Cloud Yes 

Integrations

Bazaarvoice No 
Bronto Marketing Platform No 
Facebook No 
Instagram No 
Oracle Audience Segmentation No 
Oracle Cloud CX No 
Oracle Digital Assistant No 
Oracle Marketing No 
Salesforce No 
X (Twitter) No 
dotdigital Engagement Cloud No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Free up to 300 members
Free up to 300 members. Standard plans are S$49/month per outlet in Singapore and RM99/month per outlet in Malaysia. The service advertises cancellation without a long-term contract; rates and billing options vary by market.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/marketing/customer-loyalty/

Vendor Details

Company Name

Hungry Bear Internet Pte. Ltd.

Founded

2024

Country

Singapore

Website

heypeko.com

Product Features

Customer Loyalty

CRM Yes 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking No 
Rewards Management Yes 

Loyalty Management

CRM No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 
White Label No 

Product Features

Loyalty Management

CRM No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 
White Label No 

Alternatives

Alternatives

No Alternatives