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Description
Crow Canyon’s Office 365 & SharePoint Service Desk offers a streamlined mechanism for handling requests from customers, clients, members, or partners. Clients enjoy rapid responses, while systematic tracking guarantees dependable follow-ups. Equip your agents and support personnel with a tool that adeptly captures, monitors, and oversees customer service inquiries. Agents have the capability to assign, manage, route, and resolve support cases across various channels, including phone, email, mobile devices, and the web. By automating case-tracking and email notifications, you can make sure that all parties are informed and that customers receive exceptional service. This comprehensive application not only enhances communication but also improves overall efficiency in managing support requests, ultimately leading to greater customer satisfaction.
Description
Canyon Solutions has created a robust, web-based Public Defender system in collaboration with the County of San Diego Public Defender’s Advisory Committee. This solution encompasses modules for Criminal, Juvenile Delinquency, and Mental Health that have been operational since 2001 and are utilized in numerous locations. Additionally, Canyon Solutions partnered with the State of Georgia’s Prosecuting Attorney Council to develop a comprehensive web-based Prosecutor solution, which has been in use since 2006. Furthermore, the company has also introduced a web-based Child Dependency/Child Advocacy solution that focuses on case management at the family level, addressing each petition on an individual basis. This product automates the management of cases for dependent children and offers features such as calendar management, workflow, statistical data, and financial oversight, among other desirable functionalities, and has been actively in production since 1999. With the integration of these various systems, Canyon Solutions demonstrates a commitment to enhancing the efficiency and effectiveness of public legal services.
API Access
Has API
API Access
Has API
Integrations
Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Integrations
Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Pricing Details
$2995 one-time payment
Free Trial
Free Version
Pricing Details
$1000 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Crow Canyon Software
Founded
1999
Country
United States
Website
www.crowcanyon.com/sharepoint-applications/customer-support-software/
Vendor Details
Company Name
Canyon Solutions
Website
www.canyonsolutions.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Court Management
Administrative Hearings
Appeal Boards
Calendar Management
Case History
Collections Management
Court Cost Records
Defendant Records
Docket Management
Document Imaging
Fines Management
Jury Management
Subpoena Tracking
Warrant Tracking
Legal Case Management
Billing Management
Calendar Management
Case Notes
Client Management
Communication Tracking
Conflict Management
Corporations
Court Management
Discovery Management
Docket Management
Document Management
Expense Tracking
Government
Law Firms
Records Management
Task Management
Time Tracking
Trust Accounting
