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features
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support

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Description

Crisp is an innovative firm specializing in Social Media Safety and crisis monitoring. Their advanced technology is relied upon by some of the most prominent brands globally for the swift and accurate identification of critical issues and crises. Founded in 2005 by Adam Hildreth, an entrepreneur in online gaming and social media, Crisp was initially focused on safeguarding children and teenagers from online threats such as abuse, sexual exploitation, and cyberbullying within gaming and social platforms. As businesses began to leverage social media for customer engagement, Crisp expanded its services to assist brands in managing potential liabilities across their social media presence and the broader online environment. Catering to a diverse range of sectors, including luxury, media, pharmaceuticals, and FMCG, Crisp is trusted by global brands to protect over $4.5 trillion in market capitalizations. With continuous monitoring of social media and the internet, Crisp ensures that brands receive immediate notifications about emerging threats. Their comprehensive approach to safety and crisis management not only protects businesses but also enhances their reputation in a digital landscape fraught with challenges.

Description

SM2 serves as the core component of the suite. It captures social data in real-time from countless social and digital media sources worldwide, maintaining three years of ongoing historical data. This platform allows users to define the specific conversations they wish to track and analyze through its robust search capabilities. Users can access a diverse array of pre-configured reports that reveal trends in volume, share of voice across various media types—such as social networks, blogs, news outlets, reviews, forums, and message boards—along with insights into sentiment, leading authors, geographic distribution, languages, and user demographics like age and gender. Advanced Boolean search queries paired with effective ad and spam detection deliver highly pertinent search outcomes. Additionally, SM2 can generate language-specific searches across 48 languages, enhancing its versatility. Moreover, its ensemble-based sentiment detection algorithm can be fine-tuned to better reflect the way customers communicate within different languages and sectors, providing a more tailored analysis.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Sheets
UserVitals

Integrations

Google Sheets
UserVitals

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Crisp

Founded

2005

Country

United Kingdom

Website

www.crispthinking.com

Vendor Details

Company Name

Social Data Intelligence

Website

socialdataintelligence.com/services/

Product Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Product Features

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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