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Description
Empower your teams in risk management, fraud detection, and marketing to enhance their decision-making processes by utilizing sophisticated behavioral analytics derived from smartphone and web metadata. Join over 150 financial institutions, including banks and emerging fintech leaders, already leveraging the CredoLab platform to augment their data and discover new revenue streams for lasting growth and innovation. The platform is designed for easy integration into your existing products, offering unmatched real-time data-driven solutions tailored to your business requirements. Experience improved predictive capabilities, a 100% hit rate, reduced risk costs, and elevated approval rates. Access essential top-of-the-funnel data, conduct real-time device velocity assessments, and utilize behavior-driven predictive scores for enhanced decision-making. Engage users more effectively with marketing campaigns that are tailored to their personalities and desired outcomes. Gain detailed and immediate behavioral insights for a comprehensive understanding of your user base. Once integrated, it provides significant value throughout your organization and can operate independently or as an enhancement to current risk, fraud, and marketing strategies, ensuring a holistic approach to business challenges. This versatility allows organizations to adapt and thrive in an ever-evolving market landscape.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
JavaScript
UpPass
Verizon Cloud
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
JavaScript
UpPass
Verizon Cloud
Pricing Details
$600 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CredoLab
Country
Singapore
Website
www.credolab.com
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/