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Average Ratings 0 Ratings
Description
Empower your teams in risk management, fraud detection, and marketing to enhance their decision-making processes by utilizing sophisticated behavioral analytics derived from smartphone and web metadata. Join over 150 financial institutions, including banks and emerging fintech leaders, already leveraging the CredoLab platform to augment their data and discover new revenue streams for lasting growth and innovation. The platform is designed for easy integration into your existing products, offering unmatched real-time data-driven solutions tailored to your business requirements. Experience improved predictive capabilities, a 100% hit rate, reduced risk costs, and elevated approval rates. Access essential top-of-the-funnel data, conduct real-time device velocity assessments, and utilize behavior-driven predictive scores for enhanced decision-making. Engage users more effectively with marketing campaigns that are tailored to their personalities and desired outcomes. Gain detailed and immediate behavioral insights for a comprehensive understanding of your user base. Once integrated, it provides significant value throughout your organization and can operate independently or as an enhancement to current risk, fraud, and marketing strategies, ensuring a holistic approach to business challenges. This versatility allows organizations to adapt and thrive in an ever-evolving market landscape.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
JavaScript
Yes
UpPass
Yes
Verizon Cloud
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
JavaScript
No
UpPass
No
Verizon Cloud
Yes
Pricing Details
$600 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CredoLab
Country
Singapore
Website
www.credolab.com
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/