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Description

Empower your teams in risk management, fraud detection, and marketing to enhance their decision-making processes by utilizing sophisticated behavioral analytics derived from smartphone and web metadata. Join over 150 financial institutions, including banks and emerging fintech leaders, already leveraging the CredoLab platform to augment their data and discover new revenue streams for lasting growth and innovation. The platform is designed for easy integration into your existing products, offering unmatched real-time data-driven solutions tailored to your business requirements. Experience improved predictive capabilities, a 100% hit rate, reduced risk costs, and elevated approval rates. Access essential top-of-the-funnel data, conduct real-time device velocity assessments, and utilize behavior-driven predictive scores for enhanced decision-making. Engage users more effectively with marketing campaigns that are tailored to their personalities and desired outcomes. Gain detailed and immediate behavioral insights for a comprehensive understanding of your user base. Once integrated, it provides significant value throughout your organization and can operate independently or as an enhancement to current risk, fraud, and marketing strategies, ensuring a holistic approach to business challenges. This versatility allows organizations to adapt and thrive in an ever-evolving market landscape.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
JavaScript Yes 
UpPass Yes 
Verizon Cloud No 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
JavaScript No 
UpPass No 
Verizon Cloud Yes 

Pricing Details

$600 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CredoLab

Country

Singapore

Website

www.credolab.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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