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Description
Code's superior hardware scanning capabilities are available via software-based barcode scanning, as CortexDecoder. For over 20 years, CortexDecoder has proven superior in its ability to decode complex barcode symbologies of nearly any quality, on any surface, quickly & without fail.
Code's CortexDecoder is readily available in the form of multiple SDKs for many of today's most popular platforms. These SDKs facilitate easy, rapid barcode data capture from any angle, including damaged codes & less-than-ideal environmental conditions, on almost any platform.
Do you want to see our unique barcode scanning software first-hand? To do so, we offer various FREE options for testing what is possible. These "demo" options include;
-FREE temporary licensing for set durations of time allowing for deployment testing & development
-FREE mobile apps highlighting features for testing
-Easily transition, once ready to implement, with flexible licensing options including both "offline" & "online" models
-Fully scalable deployment to match the growth needs of today or those of the future
-Platform & OS support including; iOS, Android, Windows, Linux, and other custom options
-Ability to decode over 40+ different symbologies
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
API Access
Has API
Integrations
XTEL AI
Aldelo
Appogee HR
Cogent
DataWorks
EpicCare EMR
IBM Cloud
JobOps
Keystone
NewsBox
Integrations
XTEL AI
Aldelo
Appogee HR
Cogent
DataWorks
EpicCare EMR
IBM Cloud
JobOps
Keystone
NewsBox
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Code Corp.
Country
United States
Website
codecorp.com/products/cortexdecoder
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Barcoding
Barcode Generation
Barcode Scanning
Custom Labels
Inventory Management
Label Templates
RFID
Receiving Labels
Serial Number Tracking
Shipping Labels
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
