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Description
Digital banking options available online and via mobile devices are essential in enhancing customer experiences and reinforcing connections formed during in-branch visits. By utilizing Corillian® Online and Mobiliti™ from Fiserv, your institution can provide user-friendly features such as bill payments, money transfers, and a variety of other financial services within a streamlined ASP framework. These comprehensive and ready-to-implement solutions empower you to deliver efficient and affordable digital banking offerings. With built-in integrations, regular updates, and self-service capabilities, you can effortlessly meet and surpass customer demands while staying competitive in the rapidly changing digital landscape. Designed to boost profitability and foster digital engagement, both solutions cater to consumers who prioritize accessibility, rapidity, and user-friendliness. Fiserv is equipped with unparalleled resources and expertise, enabling you to implement these solutions with unprecedented flexibility to adapt to your operational needs. This adaptability will ultimately allow your institution to thrive in an increasingly digital financial environment.
Description
When customers seek genuine assistance, they prefer to connect with a real person. IQService serves as the solution for community banks and credit unions aiming to streamline, monitor, and record customer interactions from both the contact center and physical branches. This innovative toolbar operates in memory, allowing users to access all its features with just one or two clicks. Users consistently praise the software for its user-friendly interface. Designed to be non-intrusive during calls, it empowers contact center and branch staff to swiftly obtain answers to intricate customer inquiries. If you want an integrated view of customer balances, services, and their overall relationship, it is readily available on the toolbar without any clicks required. Furthermore, IQService enhances performance by offering seamless integration with core banking systems. Whether you utilize Fiserv, Jack Henry, FIS, Finastra, or other banking platforms, IQService connects with your core banking application, automating the call research process and ensuring that every inbound call is meticulously documented. This level of integration not only saves time but also significantly improves customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
ALLDATA
ARGO
FIS Telephone Banking
Fusion Phoenix
Microsoft Outlook
Integrations
ALLDATA
ARGO
FIS Telephone Banking
Fusion Phoenix
Microsoft Outlook
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fiserv
Founded
1984
Country
United States
Website
www.fiserv.com/en/solutions/customer-and-channel-management/online-banking-solutions/corillian-online.html
Vendor Details
Company Name
Quest Analytics
Founded
2001
Country
United States
Website
www.quest-analytics.com/iqservice-bank-crm-contact-center
Product Features
Online Banking
Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning