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Average Ratings 0 Ratings

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support

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Description

Digital banking options available online and via mobile devices are essential in enhancing customer experiences and reinforcing connections formed during in-branch visits. By utilizing Corillian® Online and Mobiliti™ from Fiserv, your institution can provide user-friendly features such as bill payments, money transfers, and a variety of other financial services within a streamlined ASP framework. These comprehensive and ready-to-implement solutions empower you to deliver efficient and affordable digital banking offerings. With built-in integrations, regular updates, and self-service capabilities, you can effortlessly meet and surpass customer demands while staying competitive in the rapidly changing digital landscape. Designed to boost profitability and foster digital engagement, both solutions cater to consumers who prioritize accessibility, rapidity, and user-friendliness. Fiserv is equipped with unparalleled resources and expertise, enabling you to implement these solutions with unprecedented flexibility to adapt to your operational needs. This adaptability will ultimately allow your institution to thrive in an increasingly digital financial environment.

Description

When customers seek genuine assistance, they prefer to connect with a real person. IQService serves as the solution for community banks and credit unions aiming to streamline, monitor, and record customer interactions from both the contact center and physical branches. This innovative toolbar operates in memory, allowing users to access all its features with just one or two clicks. Users consistently praise the software for its user-friendly interface. Designed to be non-intrusive during calls, it empowers contact center and branch staff to swiftly obtain answers to intricate customer inquiries. If you want an integrated view of customer balances, services, and their overall relationship, it is readily available on the toolbar without any clicks required. Furthermore, IQService enhances performance by offering seamless integration with core banking systems. Whether you utilize Fiserv, Jack Henry, FIS, Finastra, or other banking platforms, IQService connects with your core banking application, automating the call research process and ensuring that every inbound call is meticulously documented. This level of integration not only saves time but also significantly improves customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ALLDATA
ARGO
FIS Telephone Banking
Fusion Phoenix
Microsoft Outlook

Integrations

ALLDATA
ARGO
FIS Telephone Banking
Fusion Phoenix
Microsoft Outlook

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fiserv

Founded

1984

Country

United States

Website

www.fiserv.com/en/solutions/customer-and-channel-management/online-banking-solutions/corillian-online.html

Vendor Details

Company Name

Quest Analytics

Founded

2001

Country

United States

Website

www.quest-analytics.com/iqservice-bank-crm-contact-center

Product Features

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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