Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Take charge of your analytics with the premier Machine Learning-as-a-Service platform designed for unstructured social media and voice-of-customer text analysis. Our skilled professionals are equipped to assist you in creating sophisticated, tailored social models that effectively leverage, deploy, generalize, and utilize your data. Ensure that your social listening efforts align with top-tier AI strategies that promote transparency, accuracy, and fairness. Whether you're new to social listening or looking to enhance the effectiveness of your existing solutions, our highly experienced team is here to support you on your journey. You possess the data, and now it's time to uncover vital insights. We offer a diverse array of leading programmatic insight solutions powered by our advanced AI classifiers. Select from an extensive library of prebuilt machine learning models tailored to various industries for swift deployment. It's crucial to confirm that your models are not inadvertently biased or inaccurate. Gain a comprehensive understanding of each model's performance before putting them into action, ensuring your analytics are both reliable and effective. Our commitment is to empower you in making informed decisions that drive meaningful results.
Description
The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Brandwatch
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Converseon
Founded
2001
Country
United States
Website
converseon.com
Vendor Details
Company Name
Etuma
Founded
2011
Country
Finland
Website
www.etuma.com
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
Yes
Topic Clustering
No
Product Features
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
No
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes