Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The emergence of hyper-connectivity and digital convergence is transforming the environment for both customers and businesses that offer communications and digital services tailored to modern lifestyles. Service providers are under mounting pressure to accelerate the launch of new offerings and consistently innovate while reducing costs to maintain their competitive edge in this rapidly evolving market. This challenge is prevalent across the entire industry, but it poses a particularly significant hurdle for smaller regional operators who, despite having a dedicated customer base, struggle with limited resources and face intensifying competition from larger Tier 1 players. To thrive, these providers must prioritize delivering superior customer experiences, which include real-time balance management and notifications, support for multi-channel ordering and customer service, as well as robust self-service options accessible via web and mobile devices. Ultimately, adapting to these demands is crucial for their survival and growth in an increasingly digital world.
Description
Nokia's innovative OSS portfolio, combined with its 5G Future X network framework and digital value platforms, empowers Communication Service Providers (CSPs) to exhibit digital-native characteristics and engage in more independent decision-making processes. This advanced OSS facilitates a transition from isolated operations to a dynamic, integrated lifecycle management approach featuring automated capabilities. It is meticulously crafted with a focus on automation, intelligence, and closed-loop service lifecycle management to ensure an outstanding OSS experience. The path to adopting this new OSS represents a significant transformation, merging standalone capabilities and enhancing the consolidation of operations with assurance, shifting from a focus on networks and services to a customer-centric and business-oriented model, ultimately achieving zero-touch automation. By unifying operations, the new OSS paves the way for the support of cutting-edge digital services, the development of new value chains, and the establishment of partner ecosystems, making it a cornerstone for future advancements in the industry.
API Access
Has API
API Access
Has API
Integrations
Anterix
Edzcom
Elastiflow
Infovista Ativa
Sonar
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Capgemini
Country
Switzerland
Website
www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/
Vendor Details
Company Name
Nokia
Founded
1865
Country
Finland
Website
www.nokia.com/networks/operations-support-systems-oss/