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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Analyze, optimize and monitor the digital employee experience from VDI, applications, to physical endpoints. ControlUp Edge DX gives IT teams visibility and control over employees' endpoint devices. This allows them to collect any device metric that can be used to troubleshoot or remediate any digital experience issues. ControlUp Insights stores up to one year's worth of EUC environment data. This allows your team to see trends and provide a better digital experience for the future. ControlUp Scoutbees acts as an early warning system to detect problems with enterprise resources. It allows you to quickly identify problems and address them before they impact user productivity. You can also use it to power your work from anywhere.

Description

TrueDEM, developed by panagenda, serves as a specialized Digital Experience Monitoring (DEM) tool tailored for Microsoft 365 ecosystems. This solution empowers IT departments with comprehensive insights into the actual user experiences across various Microsoft applications such as Teams, Outlook, SharePoint, and OneDrive, by linking network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi quality, and the operational status of Microsoft 365 services into a unified and actionable dashboard. By identifying issues like poor call quality in Teams, delays in application loading, and subpar network conditions before they escalate into help desk requests, TrueDEM allows IT teams to address problems using concrete root-cause analysis rather than relying on speculation. Moreover, it facilitates both agent-based endpoint monitoring and collects data from synthetic and real-user telemetry, enabling it to track trends and anomalies week over week, while also providing detailed reports on adoption rates, engagement levels, and experience benchmarks across various sites, departments, or the entire organization. Ultimately, TrueDEM enhances the overall digital experience by ensuring that IT teams are equipped with the necessary tools to monitor and optimize user interactions within the Microsoft 365 framework.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Azure Marketplace Yes 
Microsoft 365 Yes 
Microsoft OneDrive No 
Microsoft Outlook No 
Microsoft SharePoint No 
Microsoft Teams No 
Parallels RAS Yes 
Stratodesk NoTouch Yes 
VMware Cloud Yes 

Integrations

Azure Marketplace No 
Microsoft 365 No 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Parallels RAS No 
Stratodesk NoTouch No 
VMware Cloud No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ControlUp

Founded

2009

Country

Israel

Website

www.controlup.com

Vendor Details

Company Name

panagenda GmbH

Founded

2007

Country

Germany

Website

www.panagenda.com

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