Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You can deploy anywhere with co-managed threat detection/response. ConnectWise SIEM (formerly Perch) is a co-managed threat detection and response platform that is supported by an in-house Security Operations Center. ConnectWise SIEM was designed to be flexible and adaptable to any business size. It can also be tailored to your specific needs. With cloud-based SIEMs, deployment times are reduced from months to minutes. Our SOC monitors ConnectWise SIEM and gives you access to logs. Threat analysts are available to you from the moment your sensor is installed.
Description
With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Autotask PSA
No
Bigger Brains
No
ConnectBooster
No
ConnectWise CPQ
No
Datto RMM
No
Datto Workplace
No
Microsoft Power Automate
No
QuoteWerks
No
Securden Unified PAM
Yes
Wise-Pay
No
Integrations
Autotask PSA
Yes
Bigger Brains
Yes
ConnectBooster
Yes
ConnectWise CPQ
Yes
Datto RMM
Yes
Datto Workplace
Yes
Microsoft Power Automate
Yes
QuoteWerks
Yes
Securden Unified PAM
No
Wise-Pay
Yes
Pricing Details
$10 per month
Free Trial
No
Free Version
No
Pricing Details
$97 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ConnectWise
Founded
1982
Country
United States
Website
www.connectwise.com/platform/security-management/siem
Vendor Details
Company Name
DeskDirector
Founded
2012
Country
New Zealand
Website
www.deskdirector.com
Product Features
Cloud Security
Antivirus
Yes
Application Security
Yes
Behavioral Analytics
Yes
Encryption
Yes
Endpoint Management
Yes
Incident Management
Yes
Intrusion Detection System
Yes
Threat Intelligence
Yes
Two-Factor Authentication
Yes
Vulnerability Management
Yes
Cybersecurity
AI / Machine Learning
Yes
Behavioral Analytics
Yes
Endpoint Management
Yes
IOC Verification
Yes
Incident Management
Yes
Tokenization
Yes
Vulnerability Scanning
Yes
Whitelisting / Blacklisting
Yes
Endpoint Detection and Response (EDR)
Behavioral Analytics
Yes
Blacklisting/Whitelisting
Yes
Continuous Monitoring
Yes
Malware/Anomaly Detection
Yes
Prioritization
Yes
Remediation Management
Yes
Root Cause Analysis
Yes
Endpoint Protection
Activity Log
Yes
Antivirus
Yes
Application Security
Yes
Behavioral Analytics
Yes
Device Management
Yes
Encryption
Yes
Signature Matching
Yes
Web Threat Management
Yes
Whitelisting / Blacklisting
Yes
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
Yes
Disaster Recovery
Yes
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
Yes
Root-Cause Diagnosis
Yes
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes
Log Management
Archiving
Yes
Audit Trails
Yes
Compliance Reporting
Yes
Consolidation
Yes
Data Visualization
Yes
Event Logs
Yes
Network Logs
Yes
Remediation
Yes
Syslogs
Yes
Thresholds
Yes
Web Logs
Yes
MSP
Backup Management
Yes
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
Yes
Privileged Access Management (PAM)
Yes
Project Management
Yes
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
SIEM
Application Security
Yes
Behavioral Analytics
Yes
Compliance Reporting
Yes
Endpoint Management
Yes
File Integrity Monitoring
Yes
Forensic Analysis
Yes
Log Management
Yes
Network Monitoring
Yes
Real Time Monitoring
Yes
Threat Intelligence
Yes
User Activity Monitoring
Yes
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Portal
Chat
Yes
Collaboration
No
Content Management
Yes
Document Management
No
File Sharing
Yes
Search
No