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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Complexity doesn't necessarily have to follow growth. Conga Orchestrate makes it easy to automate, configure, and manage many workflow steps and processes. You can also save time and avoid costly errors that can be caused by manual work. Salesforce makes process management easy with repeatable processes that can be created in Salesforce. Conga Orchestrate makes it easy to automate complex workflows that have many steps. Manual processes can be time-consuming, inconsistant, and error-prone. Conga Orchestrate automates complex processes so you can track them and gain valuable insights that will help you identify areas for improvement. Conga's products were purpose-built to seamlessly work together, so you can automate commercial operations and streamline them from beginning to end. Sometimes you just need to see the solutions in action. We have a demo that can be used for such occasions and we would love to show it to your.

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Aircall
Aretec
Conga CLM
Freshdesk
Genesys Cloud CX
Zendesk
Zoho CRM

Integrations

Salesforce
Aircall
Aretec
Conga CLM
Freshdesk
Genesys Cloud CX
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$20
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Conga

Founded

2010

Country

United States

Website

conga.com/products/business-process-automation/conga-orchestrate

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Alternatives

Alternatives