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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.

Description

Verifi stands out as a forward-thinking and trustworthy collaborator, committed to developing straightforward solutions that provide significant benefits for modern sellers, issuers, and acquirers alike. We collaborate closely with our partners to deliver adaptable solutions tailored to your business's specific requirements. Sellers can efficiently manage refunds and cancellations for both legitimate transactions and confirmed fraudulent cases, thus circumventing potential disputes. Our skilled team at Verifi expertly navigates all aspects of dispute management to enhance success rates and reclaim revenue lost through disputes. Cardholders are empowered to access detailed seller and transaction information to verify their purchases. By enriching the cardholder experience with comprehensive information available in online and mobile banking, we facilitate a smoother process. Additionally, our automated system ensures real-time resolutions for pre-disputes based on parameters set by sellers, further enhancing the cardholder journey with swift and conclusive outcomes. Issuers who are already directing dispute traffic are seamlessly connected to sellers around the globe, fostering a more efficient ecosystem. As we continue to innovate, our focus remains on creating value and improving the interactions between all parties involved.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amiko
Chargebackhit
MidMetrics
Midigator
PAYARC

Integrations

Amiko
Chargebackhit
MidMetrics
Midigator
PAYARC

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BHMI

Founded

1986

Country

United States

Website

www.bhmi.com/concourse-disputes/

Vendor Details

Company Name

Verifi

Founded

2005

Country

United States

Website

www.verifi.com

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Alternatives

Alternatives