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Description
Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.
Description
PowerCARD-Issuer offers comprehensive solutions for the issuance and management of various payment types, including credit, debit, and prepaid cards. It has been designed to cater to a diverse range of issuers, encompassing everything from small businesses to large global financial entities, banks, credit firms, retailers, and independent card processors. The platform boasts robust multi-currency, multi-product, multi-institution, and multi-language functionalities, enabling it to efficiently handle card portfolios across multiple nations and issuers all within a unified global framework. The system's rule-based engines facilitate the modernization of payment systems within financial institutions, allowing for origination through any channel and format, while incorporating sophisticated workflow designs that enhance the collection and utilization of payment data. Furthermore, the architecture of PowerCARD-Issuer promotes configurability and accessibility, making it possible to leverage information in ways that are often restricted in conventional black-box systems, ultimately providing greater flexibility and adaptability in payment processing. This innovative approach not only streamlines operations but also empowers issuers to respond quickly to changing market demands.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BHMI
Founded
1986
Country
United States
Website
www.bhmi.com/concourse-disputes/
Vendor Details
Company Name
HPS
Founded
1995
Country
United States
Website
www.hps-worldwide.com/product/powercard-issuer
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics