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Description
Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.
Description
New Era ADR is an innovative digital platform designed to enhance the dispute resolution experience by providing virtual mediation and arbitration services that prioritize efficiency, fairness, and affordability. Users can easily and securely upload necessary documents, arrange meetings, and present their cases in a virtual environment facilitated by skilled neutrals, all through an intuitive, centralized interface. By employing a flat-fee pricing structure, it offers predictability in costs, removing the stress of unpredictable legal fees. The platform boasts an impressive average resolution time of under 100 days, significantly speeding up the dispute resolution process compared to conventional approaches. Additionally, it features a rank-and-strike system for selecting neutrals, empowering parties to influence their choice in the mediation or arbitration process. New Era ADR is also SOC 2 Type 2 certified, which guarantees that it upholds rigorous standards for data security and privacy. This commitment to both user experience and security demonstrates the platform's dedication to modernizing dispute resolution in an accessible manner.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BHMI
Founded
1986
Country
United States
Website
www.bhmi.com/concourse-disputes/
Vendor Details
Company Name
New Era ADR
Founded
2020
Country
United States
Website
www.neweraadr.com
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics