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Description

Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.

Description

Businesses are either trying better email management to deal with client requests or information, or they are trying to ensure that their existing processes for managing email are followed. By ensuring that all emails are filed centrally, organizations can manage claims, resolve disputes and regain control over project correspondence. They also reduce the risk of losing sensitive data. Ideagen Mail Manager for Outlook is an email management tool that helps project-based and client-based businesses take control of their emails. We work with companies where email management impacts their ability to manage claims and project disputes, as well as the productivity of their employees. Email management is all about dispute resolution. You can always rely on emails in court to prove what happened or who said it, and find old emails.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook

Integrations

Microsoft Outlook

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BHMI

Founded

1986

Country

United States

Website

www.bhmi.com/concourse-disputes/

Vendor Details

Company Name

Ideagen

Founded

1993

Country

United Kingdom

Website

www.mailmanager.com

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Product Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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Alternatives

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