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Average Ratings 0 Ratings
Description
Concourse Cloud specializes in providing managed private cloud solutions tailored for critical Windows and SQL Server applications that prioritize security, outstanding performance, compliance, and expert support. Unlike the generic public cloud approach, Concourse creates bespoke environments featuring dedicated resources and top-tier infrastructure, including Dell PowerEdge and Cisco UCS systems, AMD EPYC processors, Cisco networking equipment, Pure Storage NVMe arrays, and reliable Rubrik backups, all designed for specific workloads. Their offerings encompass Managed Private Cloud, SQL Server Hosting, Blackbaud CRM Hosting, Hybrid Cloud solutions, Disaster Recovery as a Service, and Cloud Migration Services. Concourse is specifically designed to support custom applications, transactional databases, ERP and CRM systems, analytical platforms, legacy Windows and SQL setups, and SQL Server workloads that handle high transaction volumes. This tailored service is especially critical for nonprofit fundraising databases, healthcare applications, and enterprise systems, all of which require uninterrupted operation to meet their strategic objectives. By focusing on the unique needs of each client, Concourse ensures that their cloud solutions are both effective and resilient.
Description
Trustane offers a comprehensive managed hosting solution for VICIdial specifically designed for contact centers. It deploys VICIdial on either virtual private servers or dedicated-core setups across various regions, and it also provides installation and management on servers supplied by the customers themselves. The platform features a user-friendly browser-based portal that displays information on call-center operations, including the status of servers and floors, as well as wallboards for agents and supervisors, which alert them to waiting callers, elevated campaign drop rates, insufficient lead counts, and any screens that have ceased reporting. The service package encompasses essential elements such as security enhancements, routine patching, ongoing monitoring, nightly backups to off-site locations, recording compression and retention, detailed reporting, and lead integration via VICIdial's API. Clients are responsible for connecting their own SIP carrier, as Trustane does not engage in the sale of call minutes or impose charges based on the number of agents. The billing model for hosted servers operates on an hourly basis with a cap for monthly charges, while management of customer-provided hardware incurs a standard fee. Furthermore, the service adeptly accommodates various campaign types, including outbound, inbound, and blended campaigns utilizing the VICIdial platform, ensuring flexibility for customers in their operational strategies.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Blackbaud CRM
Yes
Cisco UCS S-Series
Yes
Dell PowerEdge XE Servers
Yes
Rubrik
Yes
SQL
Yes
SQL Server
Yes
VICIdial
No
Integrations
Blackbaud CRM
No
Cisco UCS S-Series
No
Dell PowerEdge XE Servers
No
Rubrik
No
SQL
No
SQL Server
No
VICIdial
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Concourse Cloud
Founded
2015
Country
United States
Website
concourse-cloud.com
Vendor Details
Company Name
Trustane
Founded
2026
Country
India
Website
trustane.com