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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Complyr is complaint management software for regulated firms that need a clearer way to manage complaint cases, evidence, workflows, customer updates and reporting. It helps teams replace spreadsheets, shared inboxes and manual workarounds with one secure system built around the complaint record. The platform includes structured complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, template-based documents and messages, complaint reporting and management oversight. Messages, evidence, actions, documents and decisions stay connected to the case, so handlers can work from up-to-date information and managers can see where cases may be slowing down. Complyr is built for UK-regulated sectors including financial services, insurance and motor finance, where complaints need to be handled fairly, consistently and with clear records. It supports teams managing FCA complaints, regulated complaint handling, complaint evidence, case history, reporting and audit trails without relying on disconnected tools. Teams can also use Complyr to reduce manual admin, improve visibility across live cases, support more consistent outcomes and keep complaint information easier to review if a case is escalated or challenged.

Description

Fixi enables users to report various problems like malfunctioning street lights, overflowing trash bins, or uneven pavement tiles while assigning the appropriate personnel to address them. Creating a report through the Fixi platform is straightforward, and reporters receive real-time updates on the actions taken. Reports can be swiftly directed to the right handler, who can view the necessary tasks within Fixi and communicate directly with the reporter about progress. Since Fixi is entirely cloud-based, users can stay informed at all times, and the setup can be completed within a single day. Additionally, the dashboard offers a clear visual summary of all reported issues categorized by type, area, team, and assigned handler. Furthermore, issues can be escalated to external contractors, and suppliers can be integrated through smart links, enhancing collaboration and efficiency in addressing community concerns. Overall, Fixi streamlines the reporting process and fosters effective communication between all parties involved.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

£147/mth/3 users/Standard Plan
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Complyr

Founded

2023

Country

United Kingdom

Website

www.complyr.co.uk

Vendor Details

Company Name

Decos Global

Founded

1987

Country

Netherlands

Website

decos.com/en/government/public-space-reporting

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Product Features

Municipal

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

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