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Description
This platform serves as the central hub for overseeing the entire workflow, functioning as the primary interface for handling work orders, conducting inspections, managing claims, coordinating allocations, tracking progress, and facilitating client interactions. The system is designed to actively exchange data with other critical systems and zones. Complete Service Links connects clients, networks, and service partner organizations, ensuring they can access all their tasks via an online portal. It features customer engagement systems and a comprehensive resource management system that can accommodate spare parts for external service providers. Over the years, this platform has evolved into 'Complete Service,' boasting a robust call center interface and online portals that unify the service cycle seamlessly. Our diverse clientele ranges from medium-sized SMEs to renowned global brands. Fixzone began its operations in 1989 as a provider of programming solutions, with its initial clients including prestigious companies such as Lombard, NatWest, and BAE, all of which required specialized programming services. Today, we continue to grow and adapt, ensuring our solutions meet the evolving needs of our clients across various industries.
Description
Overseeing and tracking services can be quite challenging, but Business Central offers a variety of tools to assist with this task. These tools cater to the needs of repair shops and field service operations, functioning effectively in diverse business contexts such as intricate customer service distribution networks, industrial service settings that utilize bills of materials, and high-volume dispatch of service technicians who require spare parts management. The enhancements made by iCepts Technology to the Field Service Management mobile dashboard for Business Central significantly improve the service experience for personnel working remotely. Additionally, Business Central equips you with features that enable you to provide services in accordance with the contracts you’ve established and the service orders you are committed to fulfilling. The Dispatch Board is a valuable resource for your service technicians or dispatchers, as it simplifies the process of locating outstanding service orders. With a quick glance at the Dispatch Board, users can easily see which orders are currently being addressed and which ones have been completed, allowing for more streamlined operations. This organized approach not only enhances efficiency but also boosts overall customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365 Business Central
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fixzone
Website
www.fixzone.com/products/administration-zone/complete-service.php
Vendor Details
Company Name
iCepts Technology
Country
United States
Website
www.icepts.com/mobile-field-service-management-for-business-central/
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking