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Description
Commune serves as a comprehensive AI-driven community platform designed to deliver a tailored community experience that promotes growth while minimizing customer turnover. It facilitates substantial customer engagement on a large scale, offering interactive and cohesive communication channels for both users and administrators alike. By consolidating all features into a single platform, Commune ensures that all relevant data is accessible in one location, allowing for efficient tracking of customer interactions across various functionalities. Moreover, it boasts seamless integration with your existing CRM system for enhanced data management. Through its focus on data-driven optimization, Commune provides personalized experiences complemented by workflow capabilities. This platform also creates dedicated spaces for users to connect and assist each other, fostering peer-to-peer support. Users can efficiently organize and maintain current knowledge about their products and services, while also managing webinars and other related events. Furthermore, Commune allows for automated email and push notifications to inform users whenever new content is published. By conducting surveys and collecting user feedback, businesses can identify potential opportunities for future growth and product enhancements, ensuring they remain responsive to customer needs. In this way, Commune not only elevates the community experience but also encourages continuous engagement and innovation.
Description
Verint Community is a community-led platform for social commerce that creates opportunities through customer collaborations. Verint Community's fully-featured, customizable platform is a great way for businesses to increase sales through online communities. Community's forum features enable social engagement for your company by providing you with the right customer insight to make data-driven business decisions. Active participation in a forum allows for brand trust and encourages organic conversions through real-life experiences and interactions. Verint Community comes equipped with all the functions and features necessary to support a social-commerce environment. For ease-of-use, discussion and Q&A forums can both be fully customized visually. Forums can be a foundation for interaction and a place where your company's reputation can grow through customer support.
API Access
Has API
API Access
Has API
Integrations
COZYROC SSIS+ Suite
Kova
Microsoft SharePoint
Microsoft Teams
Salesforce
Sitecore
Slack
Unblu
Zapier
iVision Plus
Integrations
COZYROC SSIS+ Suite
Kova
Microsoft SharePoint
Microsoft Teams
Salesforce
Sitecore
Slack
Unblu
Zapier
iVision Plus
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Commune
Country
United States
Website
commune.us
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-channels/verint-community/use-case-social-commerce-platform/
Product Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Product Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label