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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Comarch Unified Commerce platform allows you to reach customers through multiple channels and simultaneously manage integrated sales channels in an easy-to-use way. Customers can access the same set of features regardless of which channel they choose, thanks to the central structure of the solution. Comarch Unified Commerce allows for full exchange of information between sales channels. This allows customers to perform actions in one channel and then move on to another. One example is the ability to place an order while in a store. You can also track your order online and have it delivered to you. Another example is buying a product online and then returning it to a brick-and mortar store.

Description

Offer round-the-clock, human-like interactions in multiple languages across various platforms, ensuring that customer support and sales operations are automated without compromising on satisfaction. Reduce expenses and enhance productivity by delivering immediate human-level assistance at all hours. Most customer inquiries can be resolved without human involvement, with only the more complex issues being escalated to human representatives. This leads to improved conversion rates, as customers can more easily navigate and select the right products, reminiscent of the personalized service found in traditional retail environments. Capture customer engagement with tailored messages triggered by specific behaviors, such as adding items to their cart, visiting product pages, abandoning carts, or completing orders. Additionally, our bots are versatile and can be utilized on a wide range of platforms, including popular messaging apps like WhatsApp and Instagram, ensuring comprehensive communication coverage. By integrating these capabilities, businesses can create a seamless and efficient customer experience that bridges the gap between digital and personal interaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BigCommerce
Dixa
Facebook
Facebook Messenger
Freshdesk
Gmail
Gorgias
HubSpot CRM
HubSpot Customer Platform
Instagram
Kustomer
LiveAgent
Magento
Pipedrive
PrestaShop
Re:amaze
Salesforce
WhatsApp
WooCommerce
Zendesk

Integrations

BigCommerce
Dixa
Facebook
Facebook Messenger
Freshdesk
Gmail
Gorgias
HubSpot CRM
HubSpot Customer Platform
Instagram
Kustomer
LiveAgent
Magento
Pipedrive
PrestaShop
Re:amaze
Salesforce
WhatsApp
WooCommerce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Comarch

Founded

1993

Country

Poland

Website

www.comarch.com/retail/

Vendor Details

Company Name

Octocom

Website

www.octocom.ai/

Product Features

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Alternatives

Alternatives

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