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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Efficient Workforce Management Tailored for Any Sector Streamline your scheduling and dispatch processes with a sophisticated system designed for businesses of varying scales. Effectively manage high-volume ticketing for extensive projects while ensuring that jobs in the service sector are handled with precision. Highlighted Features Automated Task Sequencing – Create interdependent work tasks that facilitate a seamless workflow execution. Optimized Technician Dispatch – Allocate jobs by considering location, skill set, and availability to achieve optimal efficiency. Real-Time Scheduling – Adjust schedules dynamically in response to live project changes and workforce availability. Robust Ticket Management – Enhance operational capacity with smart automation capable of managing substantial workloads effortlessly. Universal Industry Solution – Suitable for construction, field services, utilities, maintenance, and beyond. Geospatial Digital Mapping – Illustrate job sites and infrastructure to enhance planning and execution processes. Work Order & Task Scheduling – Efficiently assign and monitor work orders while maintaining an organized task schedule. This comprehensive approach ensures that all aspects of workforce management are covered, fostering productivity and operational excellence.

Description

Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Active Directory
Autotask PSA
ConnectWise Automate
ConnectWise PSA
Datto RMM
Hudu
IT Glue
Ingram Micro Cloud
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
Microsoft Teams
N-able N‑central
OAuth
ScalePad
ServiceNow
Sherweb
Slack
TimeZest

Integrations

Active Directory
Autotask PSA
ConnectWise Automate
ConnectWise PSA
Datto RMM
Hudu
IT Glue
Ingram Micro Cloud
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
Microsoft Teams
N-able N‑central
OAuth
ScalePad
ServiceNow
Sherweb
Slack
TimeZest

Pricing Details

$25
Free Trial
Free Version

Pricing Details

$1,300 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Colobbo

Founded

2015

Country

Australia

Website

colobbo.com

Vendor Details

Company Name

Neo Agent

Founded

2023

Country

United Kingdom

Website

www.neoagent.io

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Alternatives

Alternatives