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support

Description

Is your organization fully leveraging its collective knowledge? Many organizations possess a wealth of Collective Intelligence, yet it often remains underutilized. Ensure that your content is accessible to employees within the proper context. Instead of relying solely on internet searches, employees can benefit from relevant internal content presented to them. With Collokia Context, users can maintain their habitual external searching while being provided with pertinent internal resources. Collokia agents seamlessly integrate with the existing tools used by your knowledge workers, acting as a co-pilot that connects them to the necessary information, resources, or individuals when assistance is required. Our solutions can be effortlessly integrated into your current knowledge management systems, authentication processes, or any other enterprise solutions in place within your organization. Collaboration plays a vital role in fostering creativity and enhancing productivity; however, identifying potential collaborators who share similar interests can be a challenge. By utilizing advanced analytics and connection tools, organizations can facilitate more effective collaboration among employees who are engaged in the same topics of interest.

Description

Information equates to influence, and applying that knowledge enhances effectiveness. Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Campaign Monitor
Crowdin
Google Chrome
Lokalise
Mailchimp
Microsoft Edge
Microsoft SharePoint
Mozilla Firefox
Okta
Pendo
Slack
Squelch
Strategy Overview
Sunshine Conversations
Truto
Zendesk
Zendesk Explore
Zendesk Sell
Zendesk Talk

Integrations

Campaign Monitor
Crowdin
Google Chrome
Lokalise
Mailchimp
Microsoft Edge
Microsoft SharePoint
Mozilla Firefox
Okta
Pendo
Slack
Squelch
Strategy Overview
Sunshine Conversations
Truto
Zendesk
Zendesk Explore
Zendesk Sell
Zendesk Talk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Collokia

Founded

2014

Country

United States

Website

www.collokia.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/guide/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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