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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

JST CollectMax™ features a sophisticated legal debt collections software that boasts high automation levels and remarkable functionalities, including exceptional EDI interfaces. With CollectMax™, users can ensure compliance without relying on external software solutions. The system includes an integrated complaint and dispute tracking feature that helps maintain compliance records by documenting and overseeing issues raised by both consumers and regulatory bodies. To avoid potential errors, the consumer's phone number remains hidden outside of the permissible calling timeframes. MaxSecurity monitors all user access to accounts, generates audit reports, and ensures adherence to PCI compliance standards. Accounts can be restricted from view, allowing only supervisory access until they are released, thereby enhancing security. Moreover, sensitive information, such as consumer account numbers or Social Security Numbers, can be obscured from user visibility to fulfill compliance obligations and protect consumer privacy. This comprehensive approach to data security and compliance sets CollectMax™ apart as a leader in the debt collections industry.

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ayla IoT Platform
Sails

Integrations

Ayla IoT Platform
Sails

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

JST

Founded

1987

Country

United States

Website

www.collectmax.com

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Product Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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