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Average Ratings 0 Ratings
Description
JST CollectMax™ features a sophisticated legal debt collections software that boasts high automation levels and remarkable functionalities, including exceptional EDI interfaces. With CollectMax™, users can ensure compliance without relying on external software solutions. The system includes an integrated complaint and dispute tracking feature that helps maintain compliance records by documenting and overseeing issues raised by both consumers and regulatory bodies. To avoid potential errors, the consumer's phone number remains hidden outside of the permissible calling timeframes. MaxSecurity monitors all user access to accounts, generates audit reports, and ensures adherence to PCI compliance standards. Accounts can be restricted from view, allowing only supervisory access until they are released, thereby enhancing security. Moreover, sensitive information, such as consumer account numbers or Social Security Numbers, can be obscured from user visibility to fulfill compliance obligations and protect consumer privacy. This comprehensive approach to data security and compliance sets CollectMax™ apart as a leader in the debt collections industry.
Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
API Access
Has API
API Access
Has API
Integrations
Ayla IoT Platform
Sails
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
JST
Founded
1987
Country
United States
Website
www.collectmax.com
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Product Features
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration