Average Ratings 6 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

CoinW operates as a digital asset trading platform located in Singapore, offering users around the world the ability to transact in popular cryptocurrencies like BTC, ETH, and HC. When users engage in Exchange trading on CoinW, the platform imposes a fee to facilitate its operations. The fee structure for makers and takers varies, with the standard rate currently set at 0.2%. Users can place orders that wait in the order book instead of executing immediately against existing orders, and when an order does execute, it is matched at a price equal to or better than that of the existing orders. The platform emphasizes robust risk management and adheres to global compliance standards, ensuring a secure trading environment. Moreover, CoinW boasts high-performance matching capabilities and ample liquidity, making it an attractive option for traders. Such features contribute to an efficient trading experience, further enhancing user satisfaction and trust in the platform.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bitcoin Yes 
CoinMarketCap Yes 
Ethereum Yes 
Mesh Yes 
aelf Yes 

Integrations

Bitcoin No 
CoinMarketCap No 
Ethereum No 
Mesh No 
aelf No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CoinW

Founded

2013

Country

Singapore

Website

www.coinw.com

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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