Average Ratings 6 Ratings
Average Ratings 0 Ratings
Description
CoinW operates as a digital asset trading platform located in Singapore, offering users around the world the ability to transact in popular cryptocurrencies like BTC, ETH, and HC. When users engage in Exchange trading on CoinW, the platform imposes a fee to facilitate its operations. The fee structure for makers and takers varies, with the standard rate currently set at 0.2%. Users can place orders that wait in the order book instead of executing immediately against existing orders, and when an order does execute, it is matched at a price equal to or better than that of the existing orders. The platform emphasizes robust risk management and adheres to global compliance standards, ensuring a secure trading environment. Moreover, CoinW boasts high-performance matching capabilities and ample liquidity, making it an attractive option for traders. Such features contribute to an efficient trading experience, further enhancing user satisfaction and trust in the platform.
Description
Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Bitcoin
Yes
CoinMarketCap
Yes
Ethereum
Yes
Mesh
Yes
aelf
Yes
Integrations
Bitcoin
No
CoinMarketCap
No
Ethereum
No
Mesh
No
aelf
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CoinW
Founded
2013
Country
Singapore
Website
www.coinw.com
Vendor Details
Company Name
OpsTel Services
Founded
2010
Country
United States
Website
opstel.com
Product Features
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No