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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Advance Features:
Speech to Text: Honour your team's time using Speech to Text AI technology for quick work actions. Yaraa understands voice commands in all popular languages.
Digital human: Yaraa Harnesses tremendous potential in AI technology to solve staff crunch and automate business processes to the next level.
Project Tracker: With a few Voice-Commands create and manage projects in a few seconds. Actionable project progress report available on the dashboard.
Task Tracker: Assign and complete tasks faster than ever with real-time comments. Task timer helps complete priority tasks and in-time delivery.
To-do list: Want Employees to manage tasks on their own? Use a to-do list to track workload. Agile companies will find it easy to work with it.
Calendar and Board View: The easiest way for project managers to plan, manage, and visualize their work in a shared team calendar. Organize work on a Kanban board and streamline task management at every stage.
Call and Chat: Access important messages easily and organize the conversation by putting them in the right place. Increase Employee Engagement with Task Related group chats, work calls, video calls, Voice Messages, etc.
API Access
Has API
API Access
Has API
Integrations
8x8 Contact Center
Avaya Experience Platform
Confluence
Elasticsearch
Google Calendar
Google Drive
Google Maps
Google Meet
HERE
HubSpot Customer Platform
Integrations
8x8 Contact Center
Avaya Experience Platform
Confluence
Elasticsearch
Google Calendar
Google Drive
Google Maps
Google Meet
HERE
HubSpot Customer Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$59 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Yaraa.ai
Founded
2022
Country
United States
Website
yaraai.com
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing