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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
FlowRunner stands out as a visual workflow automation platform that integrates native AI agent orchestration, allowing agents to execute workflows independently while pausing for necessary human input.
What sets FlowRunner apart is its unique approach to oversight; while most platforms treat approval as a workflow step, FlowRunner empowers agents to reach out to humans as callable tools during execution. It effectively gathers the necessary context and options, then communicates with a designated individual via email, Slack, WhatsApp, or phone, resuming the workflow once a decision is made. Notably, a run can remain on hold for up to a year, ensuring that time-sensitive decisions, like those requiring three days, do not have a deadline.
In addition to this, features like audit trails, role-based access control (RBAC), and service level agreement (SLA) tracking are available starting from the mid-tier package, rather than being confined to custom enterprise agreements, and a business associate agreement (BAA) can also be acquired. Every subscription level allows for unlimited users, unlimited workflows, and full access to the integration catalog, with no limitations based on user count or connectors.
Billing is structured around the number of workflow runs rather than the individual action steps taken, ensuring a transparent pricing model. Agents are also able to utilize their own AI provider keys, with no additional charges for inference.
Furthermore, users can choose between cloud-hosted and self-hosted options, providing flexibility to fit various operational needs.
API Access
Has API
API Access
Has API
Integrations
Amazon Bedrock
Anthropic
BambooHR
Confluence
DeepL
Dialogflow
Elasticsearch
Facebook Messenger
Genesys Cloud CX
Genesys Cloud EX
Integrations
Amazon Bedrock
Anthropic
BambooHR
Confluence
DeepL
Dialogflow
Elasticsearch
Facebook Messenger
Genesys Cloud CX
Genesys Cloud EX
Pricing Details
Volume based pricing
Free Trial
Free Version
Pricing Details
$45/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Midnight Coders
Founded
2007
Country
United States
Website
flowrunner.ai
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking