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Average Ratings 0 Ratings

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ease
features
design
support

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Description

You can categorize customer interactions, extract relevant information from text or images, detect and tally objects within images or videos, and even convert audio into written form. Simply follow a few straightforward steps to develop a custom model or take advantage of our ready-to-use pre-trained AI models. Connect your applications or programs to your AI models effortlessly with an API-ready service, or utilize our convenient add-ons for Excel or Google Sheets. Train and make predictions based on text, images/videos, or audio inputs, with full native support for Spanish, Portuguese, and English languages. Enhance your conversations with intention recognition, gauge emotional responses, or enable your bot to respond using a question-answering framework powered by Cogniflow. Customer support tickets can be automatically categorized from emails, allowing you to address and resolve customer inquiries more efficiently. Additionally, transcribe client calls to ensure compliance, assess sentiment, and pinpoint significant moments in the dialogue for improved service quality. This comprehensive approach not only streamlines operations but also enhances overall customer satisfaction.

Description

IBM Watson® Speech to Text technology offers rapid and precise speech transcription across various languages, catering to diverse applications like customer self-service, support for agents, and speech analytics. You can quickly initiate your experience using our sophisticated machine learning models right away or tailor them specifically to your needs. Leverage a Watson-driven virtual assistant to handle frequent inquiries in call centers over the phone. Enhance call center efficiency by analyzing conversation records to swiftly spot emerging trends, customer issues, sentiments, non-compliant actions, and more. AI-driven real-time support can significantly elevate agent productivity and success during customer interactions by facilitating instant access to relevant documents and intranet data. As agents engage with customers, Watson actively monitors the dialogue, transcribes the conversation, retrieves pertinent information from resources, and delivers responses to the agent almost instantaneously, thereby streamlining the service process. This innovative approach not only improves the overall customer experience but also empowers agents to provide more informed responses.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bubble
Google Sheets
IBM Cloud
IBM Cloud Pak for Applications
IBM Watson
Microsoft Excel
Zapier

Integrations

Bubble
Google Sheets
IBM Cloud
IBM Cloud Pak for Applications
IBM Watson
Microsoft Excel
Zapier

Pricing Details

$40 per month
Free Trial
Free Version

Pricing Details

$0.01 per minute
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cogniflow

Founded

2021

Country

United States

Website

www.cogniflow.ai/

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/cloud/watson-speech-to-text

Product Features

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Alternatives

Alternatives

Azure AI Speech Reviews

Azure AI Speech

Microsoft