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Description
CogniVis is a comprehensive suite of artificial intelligence tools designed specifically for the hospitality sector. This unified platform offers several functionalities, including:
- Overseeing the knowledge utilized by AI Assistants
- Regulating user access for both the platform and AI Assistants
- Customizing the style, format, and behavior of AI Assistants across multiple communication channels
- Ensuring a consistent and centralized approach to customer service through AI
The AI knowledge sources supported by the platform include:
- Websites
- Various file types (such as PDF, Excel, and Docs)
- An integrated wiki-style Knowledge Base module
- Numerous integrations with widely used sources like Google Drive, Microsoft SharePoint, Google Calendar, among others
In addition, AI Assistants can be deployed across a variety of channels, including:
- ChatBot for websites
- Instagram
- Facebook Messenger
- WhatsApp
- Digital Hotel Directory
- Email
- Voice AI for phone interactions
Furthermore, the platform enhances user experience by providing AI suggestion capabilities for applications such as:
- Outlook
- Thunderbird
- Booking.com
- Google Maps Reviews
- Tripadvisor
- And many additional services, allowing for greater versatility and efficiency in hotel operations.
Description
Estevano serves as a comprehensive platform designed to enhance the guest experience for independent hotels, resorts, and hotel groups. It unifies a guest application and web interface with a multilingual AI concierge, offering voice support and an accessible team console via a browser. Guests have the ability to inquire about hotel services, submit requests for assistance, order room service, and book spa or dining experiences. The AI concierge efficiently directs these requests to the appropriate hotel departments for prompt follow-up, while the console keeps track of guest inquiries, tasks, and reservations in an organized manner. Available in multiple languages including English, Spanish, French, German, Italian, and Portuguese, Estevano ensures accessibility for a diverse clientele. Additionally, it integrates seamlessly with Oracle OPERA Cloud to utilize property and reservation information, while other property-management system integrations are managed as individual projects. Hotels can easily set up guest access using a QR code or a direct link, enabling them to implement Estevano in conjunction with their current property-management practices, thus streamlining operations and enhancing overall guest satisfaction. This innovative platform is geared towards creating a more personalized and efficient experience for every guest.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
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Pricing Details
$1/room/month
Free Trial
Yes
Free Version
No
Pricing Details
Plans are priced per room per month based on hotel size; VAT is excluded, and contract duration and terms are set per hotel. Voice costs extra on Essentials; Pro and Enterprise include voice minutes, with overage charged separately.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CogniVis
Founded
2015
Country
Poland
Website
cognivis.ai/
Vendor Details
Company Name
Estevano
Founded
2026
Country
Spain
Website
estevano.com