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Description
This comprehensive software development pipeline leverages Huawei's extensive experience in research and development, offering a centralized solution that ensures security and reliability throughout the entire process, ultimately enhancing efficiency and driving digital transformation. By integrating years of innovative R&D practices, cutting-edge concepts, and superior engineering capabilities, it offers more than 10 pre-configured sub-services that cater to the complete software development lifecycle. Additionally, it supports over 20 mainstream programming languages, frameworks, and environments, facilitating smooth application migration to cloud platforms. The pipeline also incorporates robust R&D security features, including over 3,000 code checking rules and support for the top 10 programming languages. The all-encompassing CodeArts platform simplifies and optimizes development processes while ensuring higher quality outputs. Furthermore, it provides essential services for agile collaboration among development teams, encompassing document management, knowledge sharing, online teamwork, and customizable dashboard reporting, thus fostering an environment of continual improvement and innovation in software projects.
Description
The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
C
C#
C++
Git
Go
Huawei Cloud
Java
JavaScript
Python
TypeScript
Integrations
C
C#
C++
Git
Go
Huawei Cloud
Java
JavaScript
Python
TypeScript
Pricing Details
$6 per month
Free Trial
Free Version
Pricing Details
$80 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Huawei Cloud
Country
China
Website
www.huaweicloud.com/intl/en-us/product/devcloud.html
Vendor Details
Company Name
Huawei Cloud
Founded
1987
Country
China
Website
www.huaweicloud.com/intl/en-us/product/cec.html
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics