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Description
Introducing a self-hosted, headless, and API-driven content management system that grants you full control over your data, ensuring it remains exclusively yours. We are proud to present Cockpit, our open-source solution that we wish to share with the community. Designed with an intuitive interface and user experience, Cockpit makes it enjoyable to oversee your content management. This platform shines when you require a versatile content architecture without restrictions on how to utilize your data. It is an ideal choice for projects needing to support various devices or when a content management interface for static site generators is necessary. You can create distinctive applications and seamlessly integrate them with content from Cockpit. Installation is straightforward and can be completed in under a minute, enabling you to launch your next project effortlessly. Cockpit offers a simple yet robust headless CMS built around an API-first approach with a focus on JSON content. Whether you opt for SQLite or MongoDB, the choice is yours; Cockpit is suitable for both quick, straightforward projects and larger endeavors that demand the flexibility of MongoDB. Enjoy the freedom to craft your applications exactly as you envision with Cockpit.
Description
Introducing a comprehensive agent cockpit equipped with voice capabilities, omnichannel solutions, and complete customer profiles. Its seamless integration is facilitated by straightforward plug-ins suitable for both custom and legacy CRM systems, as well as other productivity applications. An always-on agent BOT is available to assist users in navigating processes and utilizing the appropriate tools. This platform features a centralized database that meticulously tracks every phase of the customer journey, including detailed profiles and cross-channel histories, which are readily accessible in real time for agents and supervisors. Additionally, a robust reporting tool is provided to analyze all relevant key performance indicators. The AI-driven chatBOT offers full oversight of automated conversational processes across various channels. With millions of users engaging each month, this solution enhances both customer interactions and agent workflows. Furthermore, integrating WhatsApp support streamlines your sales and customer service efforts, allowing millions to reach out through web and mobile platforms. This interconnected approach not only boosts efficiency but also enriches the overall experience for both customers and agents alike.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Agentejo
Founded
2013
Country
Germany
Website
getcockpit.com
Vendor Details
Company Name
Eudata
Country
Italy
Website
eudata.com/conversational-customer-service/
Product Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content