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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

You have a grand vision of launching a call center, but the thought of significant capital investment holds you back. A robust telecom system is essential for any call center, especially those focused on sales leads or customer support, which often require multiple channels of phone numbers. We are excited to assist you in creating your own call center without the need for costly telecom hardware; instead, you can utilize your current equipment while benefiting from fully managed services. Our solutions for establishing a call center are not only competitive but also cost-efficient, perfect for both new and expanding operations. With no upfront capital investment required, we provide a selection of local numbers from around the globe, including options for single-channel, dual-channel, or multichannel telephone numbers (DID) from 79 different countries. Enjoy unlimited incoming minutes and flexible packages tailored for outgoing and international calls, along with customized IVR systems. Additionally, we offer flexible contracts, eliminating the need for hardware, making it easy to manage your setup with full integration support for your CRM system or client database. Thus, you can focus on growing your business while we handle the technical aspects.

Description

The top-selling telephone systems currently dominating the UK market are the Horizon Hosted Cloud system and the Panasonic NS-700 Office system, both recognized for their exceptional performance. The Horizon Hosted Telephony operates as a Cloud-based solution, utilizing remote Data Centres for switching equipment and employing VoIP technology for calls made over the Internet. Each of these systems includes complimentary Polycom VVX 411 handsets over a three-year contract, provided you opt for one of our specialized VoIP services for Internet connectivity. This can include a Converged voice and data circuit that allocates a portion of bandwidth specifically for voice use, ensuring consistently high-quality audio, even when data usage is high. Typically, businesses can expect significant reductions in both initial investments and ongoing expenses while gaining access to cutting-edge features. Overall, these systems not only enhance communication efficiency but also contribute to improved cost management for organizations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Microsoft Outlook

Integrations

Microsoft 365
Microsoft Outlook

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SandeshLIVE

Website

cloudphony.com/call-centre-solution/

Vendor Details

Company Name

Horizon Telecom

Founded

2012

Country

United Kingdom

Website

www.horizontelecom.co.uk/our-telephone-systems/

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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