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Description
Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises.
Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products.
Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.
Description
Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
Yes
Device42
No
Docker
Yes
Google Cloud BigQuery
Yes
Heroku
Yes
ISL Light Remote Desktop
No
Jira
Yes
Jira Service Management
Yes
Kubernetes
Yes
Nagios Core
Yes
Integrations
Amazon Web Services (AWS)
No
Device42
Yes
Docker
No
Google Cloud BigQuery
No
Heroku
No
ISL Light Remote Desktop
Yes
Jira
No
Jira Service Management
No
Kubernetes
No
Nagios Core
No
Pricing Details
$0.008/CI/month
The Cloudaware pricing model includes usage based on number of CMDB cloud rows, modules in use and user licenses.
Contact Cloudaware support to get a preliminary estimate.
Contact Cloudaware support to get a preliminary estimate.
Free Trial
Yes
Free Version
No
Pricing Details
Contact us to enquire about our licensing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cloudaware
Founded
2011
Country
United States
Website
www.cloudaware.com
Vendor Details
Company Name
Deepser
Founded
2017
Country
Italy
Website
www.deepser.com
Product Features
Asset Tracking
Activity Tracking
Yes
Audit Trails
Yes
Barcoding / RFID
No
Checkout / Check-In
No
Depreciation Tracking
Yes
Disposal Tracking
No
Inventory Management
Yes
Location Tracking
No
QR Codes
No
Reservations
No
Service History
No
Change Management
Approval Workflow
Yes
Audit Trail
Yes
Automated Notifications
No
Change Calendar
No
Change Planning
No
Compliance Management
No
Prioritization
Yes
Release Management
Yes
Task Management
Yes
Tracking & Reporting
No
Training Management
No
Cloud Cost Management
Cost Reduction Optimization
No
Dashboard
No
Data Import/Export
No
Data Storage
No
Data Visualization
No
Resource Usage Reporting
No
Roles / Permissions
No
Spend and Cost Reporting
No
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes
Cloud Security
Antivirus
No
Application Security
Yes
Behavioral Analytics
No
Encryption
Yes
Endpoint Management
No
Incident Management
Yes
Intrusion Detection System
Yes
Threat Intelligence
Yes
Two-Factor Authentication
Yes
Vulnerability Management
Yes
Cloud Workload Protection
Anomaly Detection
Yes
Asset Discovery
Yes
Cloud Gap Analysis
No
Cloud Registry
No
Data Loss Prevention (DLP)
No
Data Security
Yes
Governance
Yes
Logging & Reporting
Yes
Machine Learning
Yes
Security Audit
No
Workload Diversity
No
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
No
Device Auto Discovery
Yes
IT Asset Management
Yes
Impact Management
Yes
License Management
Yes
Performance Management
No
Relationship Mapping
Yes
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
Yes
Compliance Tracking
Yes
Controls Testing
No
Environmental Compliance
No
FDA Compliance
No
HIPAA Compliance
Yes
ISO Compliance
Yes
Incident Management
Yes
OSHA Compliance
No
Risk Management
Yes
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
Yes
GDPR Compliance
Access Control
Yes
Consent Management
No
Data Mapping
Yes
Incident Management
Yes
PIA / DPIA
No
Policy Management
No
Risk Management
Yes
Sensitive Data Identification
Yes
HIPAA Compliance
Access Control / Permissions
Yes
Audit Management
Yes
Compliance Reporting
Yes
Data Security
Yes
Documentation Management
No
For Healthcare
Yes
Incident Management
Yes
Policy Training
No
Remediation Management
No
Risk Management
Yes
Vendor Management
No
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
No
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
No
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes
Log Management
Archiving
Yes
Audit Trails
Yes
Compliance Reporting
No
Consolidation
No
Data Visualization
Yes
Event Logs
Yes
Network Logs
Yes
Remediation
No
Syslogs
Yes
Thresholds
Yes
Web Logs
Yes
Patch Management
Alerts/Notifications
Yes
Automatic Approval
Yes
Automatic Patch Deployment
Yes
Automatic Scans
Yes
Compliance Management
No
Custom Patches
Yes
Dashboard
No
Network Wide Management
No
Patch Prioritization
Yes
Patch Testing
Yes
Remote Access/Control
Yes
Vulnerability Scanning
Yes
PCI Compliance
Access Control
Yes
Compliance Reporting
Yes
Exceptions Management
Yes
File Integrity Monitoring
Yes
Intrusion Detection System
Yes
Log Management
Yes
PCI Assessment
Yes
Patch Management
No
Policy Management
No
Reporting
Customizable Dashboard
Yes
Data Source Connectors
Yes
Drag & Drop
Yes
Drill Down
Yes
Email Reports
No
Financial Reports
Yes
Forecasting
Yes
Marketing Reports
No
OLAP
No
Report Export
Yes
Sales Reports
Yes
Scheduled / Automated Reports
Yes
Vulnerability Management
Asset Discovery
Yes
Asset Tagging
No
Network Scanning
Yes
Patch Management
Yes
Policy Management
No
Prioritization
Yes
Risk Management
Yes
Vulnerability Assessment
Yes
Web Scanning
Yes
Product Features
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
Yes
IT Asset Management
Yes
Impact Management
No
License Management
Yes
Performance Management
No
Relationship Mapping
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
Yes
Ticket Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
No
Self Service Portal
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
MSP
Backup Management
No
Billing & Invoicing
No
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
No
Remote Systems Monitoring
No
Scheduling
Yes
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes
Workflow Management
Access Controls/Permissions
No
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
Yes
Compliance Tracking
Yes
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
Yes
Forms Management
Yes
Graphical Workflow Editor
Yes
Mobile Access
Yes
No-Code
Yes
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes