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Average Ratings 1 Rating
Description
The Cloud Customer Certification Lab (Cloud CCL) serves as a flexible online testing platform that simulates your actual networks, configurations, topologies, and traffic patterns. By utilizing Cloud CCL, you can significantly cut costs and reduce risks associated with validating new business services, features, upgrades, and modifications before implementing them in your live network. It allows for the rapid creation of a virtualized version of your production network within a cloud setting. This platform can effectively mimic physical networks made up of virtual devices and testing tools that operate on the Junos OS. You can streamline your testing processes with minimal investment, as Cloud CCL acts as a digital equivalent to our traditional physical CCL. While we suggest using Cloud CCL for functional and control plane evaluations, the physical CCL is more suitable for testing solutions tailored to specific use cases in larger environments. Additionally, Cloud CCL is compatible with our vMX Virtual Router, vSRX Virtual Firewall, Junos Space, Juniper Secure Analytics, and a variety of leading third-party traffic generation tools, making it a comprehensive solution for your testing needs. Overall, the integration of Cloud CCL into your operations can enhance your testing capabilities and drive efficiency across your network services.
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
API Access
Has API
No
API Access
Has API
No
Integrations
ARIA SDS Packet Intelligence
Yes
Ansible
Yes
CYBERShark
Yes
Jenkins
Yes
Junos Space Network Management
Yes
ShipBob
No
vSRX Virtual Firewall
Yes
Integrations
ARIA SDS Packet Intelligence
No
Ansible
No
CYBERShark
No
Jenkins
No
Junos Space Network Management
No
ShipBob
Yes
vSRX Virtual Firewall
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Juniper Networks
Founded
1996
Country
United States
Website
www.juniper.net/us/en/products-services/network-management/cloud-customer-certification-lab/
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Product Features
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No