Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
The Cloud Customer Certification Lab (Cloud CCL) serves as a flexible online testing platform that simulates your actual networks, configurations, topologies, and traffic patterns. By utilizing Cloud CCL, you can significantly cut costs and reduce risks associated with validating new business services, features, upgrades, and modifications before implementing them in your live network. It allows for the rapid creation of a virtualized version of your production network within a cloud setting. This platform can effectively mimic physical networks made up of virtual devices and testing tools that operate on the Junos OS. You can streamline your testing processes with minimal investment, as Cloud CCL acts as a digital equivalent to our traditional physical CCL. While we suggest using Cloud CCL for functional and control plane evaluations, the physical CCL is more suitable for testing solutions tailored to specific use cases in larger environments. Additionally, Cloud CCL is compatible with our vMX Virtual Router, vSRX Virtual Firewall, Junos Space, Juniper Secure Analytics, and a variety of leading third-party traffic generation tools, making it a comprehensive solution for your testing needs. Overall, the integration of Cloud CCL into your operations can enhance your testing capabilities and drive efficiency across your network services.
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
API Access
Has API
API Access
Has API
Integrations
ARIA SDS Packet Intelligence
Ansible
CYBERShark
Jenkins
Junos Space Network Management
ShipBob
vSRX Virtual Firewall
Integrations
ARIA SDS Packet Intelligence
Ansible
CYBERShark
Jenkins
Junos Space Network Management
ShipBob
vSRX Virtual Firewall
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Juniper Networks
Founded
1996
Country
United States
Website
www.juniper.net/us/en/products-services/network-management/cloud-customer-certification-lab/
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management