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support

Description

The Cloud Customer Certification Lab (Cloud CCL) serves as a flexible online testing platform that simulates your actual networks, configurations, topologies, and traffic patterns. By utilizing Cloud CCL, you can significantly cut costs and reduce risks associated with validating new business services, features, upgrades, and modifications before implementing them in your live network. It allows for the rapid creation of a virtualized version of your production network within a cloud setting. This platform can effectively mimic physical networks made up of virtual devices and testing tools that operate on the Junos OS. You can streamline your testing processes with minimal investment, as Cloud CCL acts as a digital equivalent to our traditional physical CCL. While we suggest using Cloud CCL for functional and control plane evaluations, the physical CCL is more suitable for testing solutions tailored to specific use cases in larger environments. Additionally, Cloud CCL is compatible with our vMX Virtual Router, vSRX Virtual Firewall, Junos Space, Juniper Secure Analytics, and a variety of leading third-party traffic generation tools, making it a comprehensive solution for your testing needs. Overall, the integration of Cloud CCL into your operations can enhance your testing capabilities and drive efficiency across your network services.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ARIA SDS Packet Intelligence Yes 
Ansible Yes 
CYBERShark Yes 
Jenkins Yes 
Junos Space Network Management Yes 
ShipBob No 
vSRX Virtual Firewall Yes 

Integrations

ARIA SDS Packet Intelligence No 
Ansible No 
CYBERShark No 
Jenkins No 
Junos Space Network Management No 
ShipBob Yes 
vSRX Virtual Firewall No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Juniper Networks

Founded

1996

Country

United States

Website

www.juniper.net/us/en/products-services/network-management/cloud-customer-certification-lab/

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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