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support

Description

The Cloud Customer Certification Lab (Cloud CCL) serves as a flexible online testing platform that simulates your actual networks, configurations, topologies, and traffic patterns. By utilizing Cloud CCL, you can significantly cut costs and reduce risks associated with validating new business services, features, upgrades, and modifications before implementing them in your live network. It allows for the rapid creation of a virtualized version of your production network within a cloud setting. This platform can effectively mimic physical networks made up of virtual devices and testing tools that operate on the Junos OS. You can streamline your testing processes with minimal investment, as Cloud CCL acts as a digital equivalent to our traditional physical CCL. While we suggest using Cloud CCL for functional and control plane evaluations, the physical CCL is more suitable for testing solutions tailored to specific use cases in larger environments. Additionally, Cloud CCL is compatible with our vMX Virtual Router, vSRX Virtual Firewall, Junos Space, Juniper Secure Analytics, and a variety of leading third-party traffic generation tools, making it a comprehensive solution for your testing needs. Overall, the integration of Cloud CCL into your operations can enhance your testing capabilities and drive efficiency across your network services.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ARIA SDS Packet Intelligence
Ansible
CYBERShark
Jenkins
Junos Space Network Management
ShipBob
vSRX Virtual Firewall

Integrations

ARIA SDS Packet Intelligence
Ansible
CYBERShark
Jenkins
Junos Space Network Management
ShipBob
vSRX Virtual Firewall

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Juniper Networks

Founded

1996

Country

United States

Website

www.juniper.net/us/en/products-services/network-management/cloud-customer-certification-lab/

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Alternatives

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