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support

Description

Clientence is a reporting tool designed for freelancers and agencies, aimed at assisting teams in reclaiming valuable hours each month by eliminating the tedious task of crafting client reports manually. By integrating with GitHub, the platform utilizes AI to articulate commit summaries in a manner that resonates with the client's perspective, ensuring a polished PDF report is delivered directly to their inbox at the end of each month without the need for additional effort. Rather than the traditional method of extracting information from GitHub, copying it into Notion, rephrasing technical jargon for client comprehension, formatting it in Google Docs, exporting the report as a PDF, and then emailing it, Clientence streamlines the entire reporting process into a single setup. The process is straightforward: users simply connect GitHub via a one-click OAuth, select the relevant repositories for inclusion in the report, choose a pre-made template from the gallery or create a custom design, and schedule the automatic delivery of the PDF on a specified date and time. Clientence functions as a report editor, allowing each component to link to real-time data, utilize an AI prompt, or remain as static text, offering flexibility and efficiency to reporting tasks. This innovative tool not only saves time but also enhances the overall client communication experience, making it a valuable asset for any development team.

Description

Ravine Desk serves as a comprehensive help desk and ticketing solution designed specifically for small IT service providers, managed service providers (MSPs), and consultants who manage multiple client accounts. Developed by an active MSP, the platform was refined using real-world support scenarios during its creation. Each user account is assigned a unique branded subdomain along with a dedicated client portal for ease of access. Support tickets can be submitted via email, directly through the portal, or through an integrable support widget that can be placed on any website, ensuring that client email responses automatically correlate with the appropriate ticket. Additionally, every plan comes equipped with an integrated AI assistant that delivers daily summaries and problem assessments, offering enhanced ticket triage and client-facing status updates in the premium tiers. The pricing structure is consistent and determined by the number of technicians, eliminating per-ticket or per-client charges while allowing unlimited tickets across all plans. For those interested in exploring the service, a risk-free 14-day trial is offered without the need for a credit card. This enables potential users to experience the platform's capabilities firsthand before making a commitment.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Claude Yes 
Claude Code No 
GitHub Yes 
Google Docs Yes 
Notion Yes 
OAuth Yes 

Integrations

Claude No 
Claude Code Yes 
GitHub No 
Google Docs No 
Notion No 
OAuth No 

Pricing Details

$15 per month
Free Trial No 
Free Version Yes 

Pricing Details

$12/month
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Clientence

Country

United States

Website

clientence.com

Vendor Details

Company Name

Ravine Software

Founded

2012

Country

United States

Website

ravinedesk.com

Product Features

Product Features

Help Desk

Introducing a ticketing system featuring a custom client portal, the ability to convert emails into tickets, track billable hours for each comment, and have an AI assistant included in all packages. Tailored for freelancers and small development teams, our services offer straightforward monthly pricing starting at just $12, along with a complimentary 14-day trial period.

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

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