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Description
To reduce returns and turn customers into loyal ones, you must provide a pleasant post-purchase customer experience. The post-purchase experience is the most important parameter when choosing a brand.
ClickPost offers a unified API platform that allows you to collaborate and visibility. It also leverages logistics intelligence to reduce exceptions, real-time tracking and predictive analytics to improve customer experience. Customers need to communicate clearly with their brand and have clear expectations about delivery. They also need seamless shipping.
ClickPost has helped customers increase their shipping NPS by 40 percent. Our control tower products and allocate have helped leading companies achieve a 9x return on ROI. ClickPost Platform is an integrated platform that powers all your applications and helps you reduce tech investments.
Description
Pinch AI serves as an intelligent platform designed to enhance post-purchase insights and combat abuse in the e-commerce sector by assisting merchants in detecting and preventing fraudulent returns, resale schemes, and various other exploitative practices. By leveraging machine learning, it scrutinizes a multitude of data points, including checkout details, return histories, logistics, and customer behaviors, to evaluate buyer intent, categorize customers, and establish customized return policies that effectively mitigate fraud while ensuring favorable experiences for loyal patrons. This innovative solution grants support teams a comprehensive view of each customer, seamlessly integrates with return management systems, warehouse operations, shipping providers, and e-commerce infrastructures, and features real-time dashboards that monitor essential metrics such as return rates, operational expenses, and patterns of abuse. Furthermore, its adaptive approach not only protects against fraudulent activities but also fosters customer loyalty through personalized incentives and enhanced return experiences tailored to trusted buyers.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
BigCommerce
Yes
FedEx Ship Manager
Yes
Shopify
Yes
AfterShip
No
Appbrew
Yes
BetterCommerce
Yes
DataChannel
Yes
Delhivery
Yes
Fishbowl
No
Happy Returns
No
Integrations
BigCommerce
Yes
FedEx Ship Manager
Yes
Shopify
Yes
AfterShip
Yes
Appbrew
No
BetterCommerce
No
DataChannel
No
Delhivery
No
Fishbowl
Yes
Happy Returns
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ClickPost
Founded
2015
Country
India
Website
www.clickpost.ai/
Vendor Details
Company Name
Pinch AI
Founded
2023
Country
United States
Website
www.pinch.ai/
Product Features
Returns Management
3PL / ERP Integration
Yes
Automated Exchanges
No
Branded Experience
Yes
Custom Return Policy
Yes
Inventory Management
Yes
One-Click Returns Processing
Yes
Returns Analytics
Yes
Shopper Self-Service
Yes
Smart Data Collection
Yes
Shipment Tracking
Alerts/Notifications
Yes
Delivery Estimate
Yes
For Freight
Yes
For eCommerce
Yes
Status Tracking
Yes
Website Integration
Yes
