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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our risk management software is designed to be highly customizable, catering to organizations that aim to optimize their data collection and workflows, reduce redundancy, facilitate data sharing among various departments, and effortlessly create tailored reports for straightforward analysis, all hosted on a unified cloud-based platform. Additionally, with our claims management solution, you can enhance your internal processes through automation, effectively distribute premiums across different assets, analyze trends and losses, generate statements of values, personalize integrated workflows, and maintain communication with both internal teams and external partners. Furthermore, our incident management software provides a robust tool for managing incidents efficiently, featuring streamlined online data intake, automated follow-up actions, assignment of corrective measures, and comprehensive root cause analysis. By consolidating information into a single data point, you can not only save time and cut costs but also improve communication, eliminate duplicate data entry, and elevate reporting capabilities by automating tasks such as maintenance schedules, service requests, and work orders. This comprehensive approach ensures that all aspects of risk and incident management are addressed seamlessly, fostering a more efficient operational environment for your organization.

Description

Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Assembled No 
Beam AI No 
Motileo No 
Nango No 
Pandium No 
Ploy No 
Wix Answers No 
Wufoo No 
Zapier No 

Integrations

Aircall Yes 
Assembled Yes 
Beam AI Yes 
Motileo Yes 
Nango Yes 
Pandium Yes 
Ploy Yes 
Wix Answers Yes 
Wufoo Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ClearRisk

Founded

2006

Country

Canada

Website

www.clearrisk.com

Vendor Details

Company Name

EvaluAgent

Founded

2012

Country

United Kingdom

Website

www.evaluagent.com

Product Features

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management No 
Scheduling No 
Skills Tracking Yes 
Time & Attendance No 
Variable Workforce No 

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