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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our risk management software is designed to be highly customizable, catering to organizations that aim to optimize their data collection and workflows, reduce redundancy, facilitate data sharing among various departments, and effortlessly create tailored reports for straightforward analysis, all hosted on a unified cloud-based platform. Additionally, with our claims management solution, you can enhance your internal processes through automation, effectively distribute premiums across different assets, analyze trends and losses, generate statements of values, personalize integrated workflows, and maintain communication with both internal teams and external partners. Furthermore, our incident management software provides a robust tool for managing incidents efficiently, featuring streamlined online data intake, automated follow-up actions, assignment of corrective measures, and comprehensive root cause analysis. By consolidating information into a single data point, you can not only save time and cut costs but also improve communication, eliminate duplicate data entry, and elevate reporting capabilities by automating tasks such as maintenance schedules, service requests, and work orders. This comprehensive approach ensures that all aspects of risk and incident management are addressed seamlessly, fostering a more efficient operational environment for your organization.

Description

Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Assembled
Beam AI
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

Integrations

Assembled
Beam AI
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ClearRisk

Founded

2006

Country

Canada

Website

www.clearrisk.com

Vendor Details

Company Name

EvaluAgent

Founded

2012

Country

United Kingdom

Website

www.evaluagent.com

Product Features

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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