Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our risk management software is designed to be highly customizable, catering to organizations that aim to optimize their data collection and workflows, reduce redundancy, facilitate data sharing among various departments, and effortlessly create tailored reports for straightforward analysis, all hosted on a unified cloud-based platform. Additionally, with our claims management solution, you can enhance your internal processes through automation, effectively distribute premiums across different assets, analyze trends and losses, generate statements of values, personalize integrated workflows, and maintain communication with both internal teams and external partners. Furthermore, our incident management software provides a robust tool for managing incidents efficiently, featuring streamlined online data intake, automated follow-up actions, assignment of corrective measures, and comprehensive root cause analysis. By consolidating information into a single data point, you can not only save time and cut costs but also improve communication, eliminate duplicate data entry, and elevate reporting capabilities by automating tasks such as maintenance schedules, service requests, and work orders. This comprehensive approach ensures that all aspects of risk and incident management are addressed seamlessly, fostering a more efficient operational environment for your organization.
Description
Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.
API Access
Has API
API Access
Has API
Integrations
Assembled
Beam AI
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier
Integrations
Assembled
Beam AI
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ClearRisk
Founded
2006
Country
Canada
Website
www.clearrisk.com
Vendor Details
Company Name
EvaluAgent
Founded
2012
Country
United Kingdom
Website
www.evaluagent.com
Product Features
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce