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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.

Description

Smart Automation significantly boosts user productivity when it comes to servicing clients. By reducing the need for manual intervention, it ensures a better experience for both users and customers alike. Annual system costs should not be tied to your business's performance; instead, we align these costs with the services we deliver to you. Our system allows for comprehensive management of the entire policy lifecycle, covering transactions such as rating, validation, quoting, binding, issuance, and policy modifications. It includes a robust double-entry accounting framework to oversee all financial transactions related to policies and claims. Real-time policy coverage verification is an available feature, enabling efficient management of reserves, loss payments, and expenses at a granular claims level. Policyholders have the ability to confirm their coverage, print policy documents, check the status of claims, review their accounts, and process payments. The application comes equipped with numerous pre-built interfaces, including Payment Gateway, Replacement Cost Valuation, Insurance Credit Scores, Motor Vehicle Records, and eSignatures. Additionally, a mobile app is provided to facilitate easy access for field adjusters, allowing them to quickly upload assessments and photos directly into the claims system, thereby streamlining the claims process further. This integration of technology not only simplifies operations but also enhances communication and efficiency across the board.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Xactware

Founded

1986

Country

United States

Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Vendor Details

Company Name

SimpleSolve

Country

United States

Website

www.simplesolve.com

Product Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

Product Features

Insurance Agency

Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management

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