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Description
Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.
Description
Smart Automation significantly boosts user productivity when it comes to servicing clients. By reducing the need for manual intervention, it ensures a better experience for both users and customers alike. Annual system costs should not be tied to your business's performance; instead, we align these costs with the services we deliver to you. Our system allows for comprehensive management of the entire policy lifecycle, covering transactions such as rating, validation, quoting, binding, issuance, and policy modifications. It includes a robust double-entry accounting framework to oversee all financial transactions related to policies and claims. Real-time policy coverage verification is an available feature, enabling efficient management of reserves, loss payments, and expenses at a granular claims level. Policyholders have the ability to confirm their coverage, print policy documents, check the status of claims, review their accounts, and process payments. The application comes equipped with numerous pre-built interfaces, including Payment Gateway, Replacement Cost Valuation, Insurance Credit Scores, Motor Vehicle Records, and eSignatures. Additionally, a mobile app is provided to facilitate easy access for field adjusters, allowing them to quickly upload assessments and photos directly into the claims system, thereby streamlining the claims process further. This integration of technology not only simplifies operations but also enhances communication and efficiency across the board.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Xactware
Founded
1986
Country
United States
Website
www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/
Vendor Details
Company Name
SimpleSolve
Country
United States
Website
www.simplesolve.com
Product Features
Insurance Claims Management
CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting
Product Features
Insurance Agency
Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management