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Description
Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.
Description
Sapiens ClaimsPro is an all-encompassing claims management system tailored for Property & Casualty (P&C) insurers, featuring auditable, customizable, and AI-enhanced automation applicable across various business lines. The software's intelligent, rules-based workflows expedite claims processing, thereby reducing both costs and the time to settle claims. Its user-friendly interface allows adjusters to access essential features with just a single click, significantly improving their overall experience. Additionally, a centralized repository provides a comprehensive view of claims, policies, and accounts, which enhances customer service and streamlines vendor management. ClaimsPro also empowers insurers to swiftly adapt to evolving business needs, manage intricate claims with advanced case management tools, detect and mitigate fraud, and proactively address exposure in response to catastrophic incidents, ensuring timely service delivery. Thus, this software not only optimizes operational efficiency but also strengthens the insurer's capacity to respond effectively to unprecedented challenges.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Xactware
Founded
1986
Country
United States
Website
www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/
Vendor Details
Company Name
Sapiens
Founded
1982
Country
Israel
Website
sapiens.com/products/claimspro-property-and-casualty-claims-management-software/
Product Features
Insurance Claims Management
CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting
Product Features
Insurance Claims Management
CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting
P&C Insurance
Billing & Invoicing
Broker / Agent Portal
Claims Management
Commission Management
Customer Portal
Document Management
Insurance Rating
Marketing Automation
Policy Management
Quote Management
Reinsurance Administration
Underwriting Management