Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.
Description
EbixAdvantage serves as a complete, fully integrated enterprise administration platform tailored for property and casualty insurance carriers, designed to facilitate the entire workflow from quoting and underwriting to policy issuance, management, claims processing, billing, and accounting. This system utilizes a centralized database, ensuring that most data is entered just once and subsequently shared across various modules, allowing for seamless access to policyholder information, documents, images, and more throughout the entire system. The user interface is designed for ease of use, incorporating workflows that automatically direct users to the appropriate screens, generate follow-ups and work assignments, and maintain tracking indicators and audit trails for accountability. Additionally, the product configuration offers remarkable flexibility; it features a rules-based, table-driven “product builder” that enables users to define and modify products, lines of business, rating criteria, underwriting screens, document templates, and validation rules without requiring extensive programming knowledge. Consequently, this adaptability enhances operational efficiency and supports the dynamic needs of insurance carriers.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Excel
No
XML
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Xactware
Founded
1986
Country
United States
Website
www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/
Vendor Details
Company Name
Ebix
Founded
1976
Country
United States
Website
www.ebix.com/ebixadvantage
Product Features
Insurance Claims Management
CRM
No
Claims tracking
No
Customer portal
No
Document management
No
EDI data exchange integrations
No
Electronic claims
No
Fraud management
No
Reporting
No