Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.
Description
Cloud Insurance offers a comprehensive SaaS platform for managing insurance operations tailored for managing general agents (MGAs), carriers, brokers, and emerging insurance startups, functioning as the essential software rather than acting as an insurer itself.
The platform encompasses nine distinct modules that facilitate the entire policy lifecycle, including a Product Engine for rapid product design and pricing, comprehensive management of Policies, AI-driven Claims processing, streamlined Distribution for partner onboarding, and robust Finance capabilities for accounting and invoicing.
Additional features include a Customer Relationship Management (CRM) system, automated Workflow tools for underwriting and reminders, customizable Reporting dashboards, and advanced AI Machine Reading for efficient document handling.
Policyholders benefit from a personalized Purchase Journey and a self-service My Account portal, while REST APIs enable seamless integration for creating customers, policies, and quotes from outside systems.
Cloud Insurance can be deployed as a complete core system, a modular add-on, or a minimal viable product (MVP) platform, with pre-built offerings that cover various lines such as travel, dental, pet, health, payment protection insurance (PPI), and sports.
This versatility allows businesses to adapt the platform to their specific needs and scale their operations effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon EC2
No
Amazon S3
No
Auth0
No
Azure Blob Storage
No
Azure-AD-External-Identities
No
Buru SFTP Server
No
Hyperswitch
No
Keycloak
No
Klaviyo
No
Mailgun
No
Integrations
Amazon EC2
Yes
Amazon S3
Yes
Auth0
Yes
Azure Blob Storage
Yes
Azure-AD-External-Identities
Yes
Buru SFTP Server
Yes
Hyperswitch
Yes
Keycloak
Yes
Klaviyo
Yes
Mailgun
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
SaaS fixed fee plus a variable fee on premium
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Xactware
Founded
1986
Country
United States
Website
www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/
Vendor Details
Company Name
Cloud Insurance
Founded
2012
Country
Norway
Website
www.cloudinsurance.io
Product Features
Insurance Claims Management
CRM
No
Claims tracking
No
Customer portal
No
Document management
No
EDI data exchange integrations
No
Electronic claims
No
Fraud management
No
Reporting
No
Product Features
Insurance Claims Management
CRM
No
Claims tracking
Yes
Customer portal
Yes
Document management
Yes
EDI data exchange integrations
Yes
Electronic claims
Yes
Fraud management
Yes
Reporting
Yes