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Average Ratings 0 Ratings

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Description

During critical situations such as natural disasters, active shooter incidents, evacuations, emergency road closures, pandemics, and terrorist threats, it is essential to issue timely warnings and instructions. Our intuitive messaging platform allows users of all skill levels to swiftly create new messages or select from a variety of pre-written templates tailored to specific events. Automated notifications can be sent through channels like the National Weather Service (NWS), Text/SMS alerts, and messaging APIs. Additionally, the system can automatically translate and distribute messages in as many as 60 languages. Administrators have the flexibility to send alerts from any location and at any time, ensuring that citizens receive urgent notifications directly on their mobile devices. With customizable access settings and dependable hosting, users can rest assured that during emergencies, concerns about system security will be minimized. Furthermore, the platform enhances communication efficiency, ensuring that vital information reaches those in need without delay.

Description

Symphia NowForce facilitates instant communication and improves situational awareness, leading to more effective incident management and response strategies. By utilizing cutting-edge smart devices along with robust wireless and mobile networks, organizations can swiftly adapt to unfolding events as they happen. This flexible and scalable platform promotes information exchange, centralized communication, and coordinated responses among various teams, irrespective of their geographical locations. It connects personnel and units to enable real-time insights and alert dissemination, ensuring that responses are streamlined no matter where they are needed. The platform harnesses smart technology and network capabilities for immediate interaction through video, voice, and text, fostering a seamless flow of information. It maintains a continuous 24/7 link between operations leadership, SOC command centers, security personnel, and local emergency responders. Moreover, the comprehensive view of emergency dispatch enhances situational awareness and significantly speeds up response times during crises, which is vital for effective incident resolution. In essence, Symphia NowForce not only improves communication but also transforms how organizations manage emergencies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CivicPlus 311 CRM System Yes 

Integrations

CivicPlus 311 CRM System No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CivicReady

Founded

2001

Country

United States

Website

www.civicplus.com

Vendor Details

Company Name

Intellicene

Founded

2002

Country

United States

Website

intellicene.com/symphia-nowforce/

Product Features

Emergency Notification

Contact Management No 
Geo Targeting No 
Mass Notifications No 
Scenario Planning No 
Templates No 
Two-Way Communication No 

Fire Department

Custom Map Views No 
Equipment Tracking No 
Event Calendar No 
Facility Pre-planning Data No 
In-Vehicle Navigation No 
Incident Response Checklists No 
Pictometry Imagery No 
Scheduling No 
Search No 

Law Enforcement

Case Management No 
Certification Management No 
Court Management No 
Court Management Integration No 
Crime Scene Management No 
Criminal Database No 
Dispatching No 
Evidence Management No 
Field Reporting No 
Incident Mapping No 
Internal Affairs Administration No 
Investigation Management No 
Scheduling No 

Service Dispatch

Billing & Invoicing No 
Call Center Management No 
Contract Management No 
Customer Database No 
Inventory Control No 
Job Management No 
Job Tracking No 
Mobile Access No 
Routing No 
Scheduling No 
Self Service Portal No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Product Features

EMS

Availability Indicator Yes 
Billable Items Tracking No 
Daily Unit Loading Analysis Yes 
Dispatch Monitoring Yes 
EMS Service Roles Time Clock Yes 
Electronic Signature Yes 
Equipment Tracking Yes 
Fleet Management Yes 
NEMSIS Compliance No 
Patient Database No 
Point-of-Service Data No 
Refusal Statements No 
Shift Management Yes 
Supply Management No 

Fire Department

Custom Map Views Yes 
Equipment Tracking Yes 
Event Calendar Yes 
Facility Pre-planning Data No 
In-Vehicle Navigation Yes 
Incident Response Checklists Yes 
Pictometry Imagery No 
Scheduling Yes 
Search No 

Law Enforcement

Case Management Yes 
Certification Management Yes 
Court Management No 
Court Management Integration Yes 
Crime Scene Management No 
Criminal Database No 
Dispatching Yes 
Evidence Management No 
Field Reporting Yes 
Incident Mapping Yes 
Internal Affairs Administration No 
Investigation Management No 
Scheduling Yes 

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