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Description
Cheers serves as a frontline brand control hub powered by AI, revolutionizing the way customer interactions are recorded and responded to by utilizing NFC-enabled badges assigned to employees, which allow for the immediate linking of online reviews, social media mentions, loyalty registrations, and NPS feedback to specific individuals instead of relying on broad averages. When a customer taps on the badge, a mobile web page opens—requiring no app download or login—and can be fully customized with branding elements and calls to action, such as requests for reviews, tips, downloads, and surveys, with all customer interactions being tracked in real time for that particular employee. This innovative approach generates a distinct dataset that equips managers with valuable insights, enabling them to pinpoint who requires coaching, who deserves recognition, and what specific behaviors lead to favorable outcomes, thus transcending traditional aggregate metrics to enhance and monitor individual performance effectively. Ultimately, Cheers not only streamlines customer feedback but also fosters a culture of accountability and recognition within the workforce.
Description
Qlaritics serves as a web-based platform for digital intelligence and media monitoring aimed at brands, agencies, communications teams, researchers, and public-sector entities. It aggregates data from a variety of sources including social media, news websites, forums, blogs, review platforms, and video channels, then categorizes this information by topics, individuals, sources, sentiment, intent, engagement levels, and timeframes. With its dashboards and reports, teams can effectively monitor brand visibility and reputation, analyze competitors, scrutinize audience behaviors, and identify conversation trends across different channels. The platform's analytical tools are designed to filter out bot activity and spam, pinpoint changes in sentiment, highlight emerging risks, and reveal significant trends for further examination. Additionally, Q-AI interprets the insights gathered, responds to inquiries about data fluctuations, elucidates potential reasons behind these changes, and generates summaries and recommendations that aid in monitoring, research, and communication strategies. All of these features work together to enhance the decision-making capabilities of organizations in a rapidly evolving digital landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cheers
Founded
2023
Country
United States
Website
www.cheers.tech/
Vendor Details
Company Name
Alnixa
Website
qlaritics.com