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Average Ratings 0 Ratings
Description
Cheers serves as a frontline brand control hub powered by AI, revolutionizing the way customer interactions are recorded and responded to by utilizing NFC-enabled badges assigned to employees, which allow for the immediate linking of online reviews, social media mentions, loyalty registrations, and NPS feedback to specific individuals instead of relying on broad averages. When a customer taps on the badge, a mobile web page opens—requiring no app download or login—and can be fully customized with branding elements and calls to action, such as requests for reviews, tips, downloads, and surveys, with all customer interactions being tracked in real time for that particular employee. This innovative approach generates a distinct dataset that equips managers with valuable insights, enabling them to pinpoint who requires coaching, who deserves recognition, and what specific behaviors lead to favorable outcomes, thus transcending traditional aggregate metrics to enhance and monitor individual performance effectively. Ultimately, Cheers not only streamlines customer feedback but also fosters a culture of accountability and recognition within the workforce.
Description
Lansy AI enhances customer interactions by transforming them into valuable coaching insights. It records audio from various service environments such as counters, showrooms, and classrooms, accurately transcribing conversations in Arabic, English, and Russian—including instances of code-switching—and evaluates these exchanges based on predefined organizational criteria. Employees benefit from personalized feedback on their conversations, while managers have the ability to analyze trends by employee, shift, location, and specific service or sales metrics. The platform is designed to facilitate frontline training, assess service quality, and improve sales coaching for businesses operating across multiple locations in sectors like retail, hospitality, education, and healthcare. To ensure privacy, personal details are masked before any analysis occurs. Users can choose between hosting options on UAE-based servers or implementing on-premises solutions. Additionally, the platform includes an iPhone application for recording in-person discussions, while desktop applications are compatible with popular meeting platforms such as Google Meet, Zoom, Microsoft Teams, Webex, Lark/Feishu, and Slack Huddles, making it versatile for diverse workplace settings. This comprehensive approach allows businesses to optimize their customer engagement strategies effectively.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Cisco Webex
No
Google Meet
No
Lark
No
Microsoft Teams
No
Slack
No
Zoom
No
Integrations
Cisco Webex
Yes
Google Meet
Yes
Lark
Yes
Microsoft Teams
Yes
Slack
Yes
Zoom
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Cheers
Founded
2023
Country
United States
Website
www.cheers.tech/
Vendor Details
Company Name
Collabo Tech
Country
United Arab Emirates
Website
lansy.ai
Product Features
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No