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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Integrate live chat, chatbots, email, and social messaging into your business operations. This will allow you to address inquiries, resolve issues, and enhance conversion rates effectively. By incorporating live chat on your website, you can engage with visitors in real-time, or alternatively, utilize messenger mode to respond to inquiries at your convenience. Manage all communications seamlessly from a single, unified dashboard that connects your inbox and Facebook Business Page, eliminating the hassle of toggling between multiple browser tabs. Keep track of visitors browsing your site through a real-time list, which enables you to understand their browsing patterns and origins, allowing for personalized greetings. Utilize Chatra to respond to inquiries, alleviate concerns, and effectively cross-sell and upsell, ultimately increasing your order volume and boosting average order value. Leverage bots to gather visitor contact information and other relevant data, ensuring you have their consent while amplifying your marketing initiatives. Provide quick responses to common questions, ensuring your visitors receive immediate assistance and reducing the burden on your support team. By streamlining these processes, your business can enhance customer satisfaction and drive overall growth.

Description

GreetDock offers a cloud-based conversational platform designed specifically for B2B sales and support teams, online retailers, and agencies. This innovative tool merges live chat functionalities with browser-based voice and video communication, enabling co-browsing with visitor consent, along with a dedicated private chat space for team members within a shared conversation thread. Teams can monitor live website visitors, track their page interactions, and facilitate assistance by highlighting or pointing out elements on the screen; however, staff members are restricted from clicking or typing on behalf of visitors, and sensitive information fields are carefully concealed. The platform allows for call recordings, with transcripts and AI-generated summaries that are stored within visitor records for future reference. While AI can assist in drafting responses, each message is carefully reviewed and sent by a human operator to ensure quality and relevance. Additionally, a read-only MCP connection enables compatible AI systems to access selected conversation logs, transcripts, and visitor data through secure, revocable tokens with limited scope. Currently, GreetDock is in the private beta phase, where potential users undergo a compatibility assessment of their site prior to installation, with onboarding assistance provided by the GreetDock team to ensure a smooth transition. This comprehensive approach aims to enhance communication efficiency and improve customer engagement for businesses.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CS-Cart Free Yes 
CT Mobility Yes 
ChatGPT No 
Claude No 
Cursor No 
DentalTap Yes 
Easyflow Yes 
Feederloop Yes 
Getscreen.me Yes 
KonnectzIT Yes 
Model Context Protocol (MCP) No 
Pixpa Yes 
Quickwork Yes 
RiskVille Yes 
Satisfaction.AI Yes 
Simple.ink Yes 
Workers by Delos Yes 
Wufoo Yes 
Zapier Yes 
🌱kvitly Yes 

Integrations

CS-Cart Free No 
CT Mobility No 
ChatGPT Yes 
Claude Yes 
Cursor Yes 
DentalTap No 
Easyflow No 
Feederloop No 
Getscreen.me No 
KonnectzIT No 
Model Context Protocol (MCP) Yes 
Pixpa No 
Quickwork No 
RiskVille No 
Satisfaction.AI No 
Simple.ink No 
Workers by Delos No 
Wufoo No 
Zapier No 
🌱kvitly No 

Pricing Details

$14 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

A free 30-day private-beta trial requires no card and does not automatically convert to a paid plan. Paid plans are planned around monthly visitor volume; pricing has not been announced.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chatra

Founded

2014

Country

United States

Website

chatra.io

Vendor Details

Company Name

MB Helmar

Country

Lithuania

Website

greetdock.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

LiveChat Reviews

LiveChat

LiveChat Software

Alternatives