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Average Ratings 0 Ratings
Description
Introducing an innovative live chat service for businesses that is the first of its kind globally. Based in Johannesburg, South Africa, this privately held enterprise has been catering to customers around the world since 2016, supporting small to medium enterprises as well as larger corporations. Our unique Hybrid Chatbot System approach emphasizes the essential role of human agents within the live chat process. By providing an affordable live chatbot platform, we at ChatMarshal strive to enable businesses to enhance their sales and elevate customer support through our outsourced live chat solution. As pioneers in the field, we take pride in being the first company globally to create a hybrid chatbot and live chat solution. Our distinctive approach stands as our unique selling proposition (USP), where human interaction remains a crucial element in the live chat ecosystem. While we utilize AI to support human agents, our commitment to continuous improvement means that as AI technology advances, we seamlessly integrate more of its capabilities into our systems for enhanced performance. This ongoing evolution ensures that our clients receive the best tools available for effective customer engagement.
Description
HelperHat, an AI-powered software for customer service, is designed to help businesses provide affordable and reliable support from their websites. Installing HelperHat onto your website allows your business to provide 24/7 AI-powered support. This ensures that customer inquiries will be handled efficiently, quickly and accurately. HelperHat is available on iOS, Android and the Web. It makes it easy to manage support across all platforms.
Key Features
AI-Powered Live chat: Use advanced AI technology to deliver instant, accurate responses based on content directly from your website or uploaded files.
Easy Integration: Compatible for 99.99% websites, including WordPress. Shopify. Wix. and Squarespace. Add a small piece of code to start.
Real-Time Notifications : Receive instant emails and push notifications whenever a customer asks for a live agent.
Customizable interface: Match the chat bubble colors to your branding.
API Access
Has API
No
API Access
Has API
No
Integrations
Shopify
No
Squarespace
No
Wix
No
WordPress
No
Pricing Details
$4 per month
Free Trial
No
Free Version
No
Pricing Details
$20
All our prices are listed in USD
1000 AI Messages Included: Automate your customer support responses.
After 1000 AI Messages: Pay only $5 for every additional 100 AI messages.
Unlimited Live-Agent Messages: Talk to your customers without any worries.
Unlimited Team Members: Grow your team with no "per-seat" fees.
Unlimited Customer Inquiries: Handle unlimited customer support inquiries.
Unlimited Supporting Files: Upload unlimited supporting files for AI learning.
Automated Web Sync: All webpages are automatically synced for AI learning.
AI Analytics: Granular analytics collected from every message & conversation.
Spam Detection: AI automatically flags spam conversations or customers.
Files & Images: Multimodal AI can understand various files and images.
Conversation History: All customers' conversations are automatically saved.
Conversation Categorization: AI automatically categorizes conversations.
CSAT Scores: Customers can rate messages or conversations anonymously.
Instant Notifications: Get instant email alerts and push notifications.
Cross-Platform Support: Manage your account from the Web, iOS and Android.
Accessibility: Works with screen readers and accessibility tools across devices.
High Security: SSL encryption, secure servers, and firewalls keep data safe.
1000 AI Messages Included: Automate your customer support responses.
After 1000 AI Messages: Pay only $5 for every additional 100 AI messages.
Unlimited Live-Agent Messages: Talk to your customers without any worries.
Unlimited Team Members: Grow your team with no "per-seat" fees.
Unlimited Customer Inquiries: Handle unlimited customer support inquiries.
Unlimited Supporting Files: Upload unlimited supporting files for AI learning.
Automated Web Sync: All webpages are automatically synced for AI learning.
AI Analytics: Granular analytics collected from every message & conversation.
Spam Detection: AI automatically flags spam conversations or customers.
Files & Images: Multimodal AI can understand various files and images.
Conversation History: All customers' conversations are automatically saved.
Conversation Categorization: AI automatically categorizes conversations.
CSAT Scores: Customers can rate messages or conversations anonymously.
Instant Notifications: Get instant email alerts and push notifications.
Cross-Platform Support: Manage your account from the Web, iOS and Android.
Accessibility: Works with screen readers and accessibility tools across devices.
High Security: SSL encryption, secure servers, and firewalls keep data safe.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ChatMarshal
Founded
2016
Country
South Africa
Website
chatmarshal.com
Vendor Details
Company Name
Nunuworks Inc.
Founded
2020
Country
Canada
Website
helperhat.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
No
Email Automation
No
Group Messaging
No
Human Handover
No
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
No
Multi-Channel Communication
No
Product Recommendations
No
Video Chat
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
No
Live Chat
Canned Responses
No
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No