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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

ChatBridge serves as the premier Salesforce Chat Translator, designed for organizations that engage with customers across various languages and regions. By integrating real-time translation capabilities into the Service Console, it effectively removes language obstacles, reduces the workload for agents, and ensures high accuracy through the use of top-tier translation engines. With support for over 130 languages directly within Salesforce, ChatBridge is particularly beneficial for sectors such as e-commerce, international customer service centers, multilingual domestic areas, educational institutions, and non-profit organizations. Featuring intelligent tools like translation caching, customizable language preferences for agents, and seamless integration, ChatBridge revolutionizes Salesforce into a comprehensive multilingual support system. For businesses seeking dependable chat translation within Salesforce, ChatBridge presents a smooth and adaptable solution that meets diverse communication needs. Ultimately, its innovative approach not only enhances customer interactions but also boosts overall operational efficiency.

Description

The Language Translator offers the ability to convert text between different languages seamlessly, allowing users to access global news in their preferred language. This service enhances communication with customers by enabling interactions in their native languages, among other features. It provides a range of domain-specific models to cater to various industries. Users can also tailor translations to reflect unique terminology and language nuances, utilizing three customization options: forced glossary, parallel phrases, and corpus-level modifications. In contrast to other translation services, IBM ensures your privacy and maintains ownership of your data. The IBM Watson Language Translator Service is designed for application developers, providing them with the tools to implement multiple specialized translation models. Furthermore, it allows for the immediate translation of documents, applications, and websites, facilitating entry into new markets. Users can also develop multilingual chatbots, ensuring that customer communication is personalized and effective, thus enhancing overall engagement. This comprehensive approach to translation and customization sets IBM apart in the realm of language services.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Crowdin No 
IBM Data Refinery No 
IBM Watson Studio No 
PubNub No 
Salesforce Yes 

Integrations

Crowdin Yes 
IBM Data Refinery Yes 
IBM Watson Studio Yes 
PubNub Yes 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.02 per thousand characters
in custom model translations
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Concret.io

Founded

2013

Country

India

Website

www.concret.io

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/watson/services/language-translator/

Product Features

Product Features

Alternatives

Alternatives

Language Weaver Reviews

Language Weaver

RWS Group