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Description
Quickly integrate all your marketplaces with accounts from Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, or Zoho Desk in just a few minutes. As buyer messages come in, you’ll see order details conveniently displayed alongside. This allows you to respond efficiently from a single interface—it's incredibly straightforward. By utilizing robust features such as automated responses, tailored business rules, and specially designed filters, you can deliver customized support in significantly less time and with minimal effort. Consequently, even a small team can effectively assist a larger number of customers. By consolidating all your customer data in one central hub, you can greatly reduce your response times. With ChannelReply, you gain the necessary tools to resolve issues quickly, allowing you to focus more on driving sales! Additionally, this streamlined approach enhances customer satisfaction and boosts overall productivity.
Description
eComEngine is a leading software-as-a-service company for eCommerce professionals. Our software tools allow Amazon sellers to grow their revenue, increase profitability, and become more efficient. Amazon merchants can use our powerful automation software to manage feedback, product reviews and inventory.
Our software suite includes MarketScout and SmartPrice, as well as FeedbackFive, MarketScout and RestockPro. Get a free trial of any of our tools today!
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon
Yes
8fig
No
Freshdesk
Yes
Gorgias
Yes
Help Scout
Yes
MarketScout
No
Re:amaze
Yes
Shopify
Yes
Verte
No
Walmart
Yes
Integrations
Amazon
Yes
8fig
Yes
Freshdesk
No
Gorgias
No
Help Scout
No
MarketScout
Yes
Re:amaze
No
Shopify
No
Verte
Yes
Walmart
No
Pricing Details
$31 per month
Free Trial
Yes
Free Version
No
Pricing Details
$9.99 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Threecolts
Founded
2021
Country
United Kingdom
Website
www.channelreply.com
Vendor Details
Company Name
eComEngine
Founded
2007
Country
United States
Website
www.ecomengine.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Amazon Seller Tools
A/B Testing
No
Alerts / Notifications
No
Analytics / Reporting
No
Campaign Management
Yes
Competitor Analysis
No
Content Management / Optimization
Yes
Conversion / ROI Tracking
No
Customer Data Management
Yes
Email Marketing
No
Feedback Management
No
Inventory Management
Yes
Keyword Tracking / Research
No
Order Management
Yes
PPC Ads Management
No
Price Optimization
No
Rank Optimization
No
Refund Management
No
Review Management
No
Sales Tracking / Analysis
No
Shipping Management
No
Trend Analysis
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
Yes
Inventory Management
Yes
Kitting
Yes
Loyalty Program
No
Mobile Access
No
Multi-Store Management
Yes
Order Management
Yes
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
Yes
SEO Management
No
Shopping Cart
No
Templates
Yes
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
No
White Label
No
