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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Quickly integrate all your marketplaces with accounts from Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, or Zoho Desk in just a few minutes. As buyer messages come in, you’ll see order details conveniently displayed alongside. This allows you to respond efficiently from a single interface—it's incredibly straightforward. By utilizing robust features such as automated responses, tailored business rules, and specially designed filters, you can deliver customized support in significantly less time and with minimal effort. Consequently, even a small team can effectively assist a larger number of customers. By consolidating all your customer data in one central hub, you can greatly reduce your response times. With ChannelReply, you gain the necessary tools to resolve issues quickly, allowing you to focus more on driving sales! Additionally, this streamlined approach enhances customer satisfaction and boosts overall productivity.

Description

Are you effectively engaging in customer conversations? Start utilizing Qonvo for free and watch your business grow through meaningful interactions, one conversation at a time. With Qonvo, you can connect with your customers via WebChat, SMS, messaging apps, social media, and email, all while managing these interactions from a single platform. This multi-channel messaging solution is crafted with your customers' preferences in mind, ensuring your team can respond seamlessly, just like texting friends. Qonvo equips your team with essential visibility, collaborative features, and analytics tools to ensure no customer inquiry goes unanswered. By providing timely support, you can create a positive experience for your customers and witness the transformation in your business dynamics. Additionally, efficiently organize conversations from general email inboxes and various messaging platforms, using annotations, conversation tagging, and assignments to prioritize tasks and enhance workflow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
Freshdesk Yes 
Gorgias Yes 
Help Scout Yes 
Re:amaze Yes 
Shopify Yes 
Walmart Yes 
Zendesk Yes 
Zoho Desk Yes 
eBay Yes 

Integrations

Amazon No 
Freshdesk No 
Gorgias No 
Help Scout No 
Re:amaze No 
Shopify No 
Walmart No 
Zendesk No 
Zoho Desk No 
eBay No 

Pricing Details

$31 per month
Free Trial Yes 
Free Version No 

Pricing Details

$67 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Threecolts

Founded

2021

Country

United Kingdom

Website

www.channelreply.com

Vendor Details

Company Name

ChatLogix

Founded

2016

Country

United States

Website

qonvo.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation Yes 
Chatbot Yes 
Email Automation Yes 
Group Messaging No 
Human Handover Yes 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting No 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

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